[rt-users] Does "RT Essentials" cover extentions to RT?

[Jay R. Ashworth]

On Fri, Mar 17, 2006 at 03:34:54PM -0700, Joshua Colson wrote:
> Basically, what I'm trying to do (unfortunately all of the requirements
> have not been defined as yet) is connect to a RETS (Real Estate
> Transaction Server) on ticket creation and pull some data (Agent ID,
> Agent Name, Listing ID, etc.). I want that data tied to the ticket in
> some fashion. I'm not sure yet if it makes sense to define custom fields
> for the data or if it should just reference external sources.

>From a generic design standpoint: this depends on your desired binding
time.  If what you what to know is what those (possibly externally
changeable) fields said *when you created the ticket*, copy that data
into custom fields.

If you want to know what they contain *when you look*, then you can
just store the reference.

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
Designer                          Baylink                             RFC 2100
Ashworth & Associates        The Things I Think                        '87 e24
St Petersburg FL USA      http://baylink.pitas.com             +1 727 647 1274

	A: No.
	Q: Should I include quotations after my message body?