[rt-users] Errors when replying to a ticket with a very long subject

[Ted Cabeen]

Jesse Vincent <jesse at bestpractical.com> writes:

> On Tue, Mar 21, 2006 at 04:05:35PM -0800, Ted Cabeen wrote:
>> I'm getting the following errors in my apache error log whenever a
>> user replies via email to a ticket with a very long subject:
>
> What RT and SearchBuilder are you running? What database?

DBIx::SearchBuilder 1.38
RT 3.4.5

Database is postgresql 7.4.5.

>> [Tue Mar 21 23:55:08 2006] [crit]: RT::Attachment->Create couldn't, as you didn't specify a transaction
>>  (/usr/local/rt3/lib/RT/Attachment_Overlay.pm:147)
>> [Tue Mar 21 23:55:08 2006] [err]: RT::Ticket=HASH(0x9ce3304) couldn't init a transaction Transaction Created (/usr/local/rt3/lib/RT/Ticket_Overlay.pm:2413)
>> [Tue Mar 21 23:55:08 2006] [crit]: Message could not be recorded (/usr/local/rt3/lib/RT/Interface/Email.pm:816)
>> 
>> It looks like the problem occurs with any subject that is longer than
>> 110 characters.  I can open a long subject ticket via email and open,
>> reply or comment on a long subject ticket through the web interface
>> without a problem.  However, whenever I try to enter a reply to it via
>> email, I get the above errors.  Has anyone seen/worked around this
>> error before, or should I open a bug on it?
>> 
>> -- 
>> Ted Cabeen
>> Sr. Systems/Network Administrator
>> Impulse Internet Services
>> 
>> 
>> 
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>
> -- 
>

-- 
Ted Cabeen
Sr. Systems/Network Administrator
Impulse Internet Services