[rt-users] Re: ticket email reply question - FOLLOWUP (LDAP involved)

[jay alvarez]

Hi,

Ruslan Zakirov <ruslan.zakirov at gmail.com> wrote: On 3/23/06, Bill Gurley  wrote:

> Here is the problem that I am concerned about:  Suppose user Joe Blow is
> in LDAP and is a valid RT user with the email address
> blow at host.server.domain.com.  But that person also has a corporate email
> alias joe_blow at domain.com.  If Joe receives an email from the RT system
> and then chooses to Reply to it, the RT system will bounce the message
> unless he is using the correct From address of blow at server.domain.com.
> If he uses the shorter alias as his From address, it will bounce.  In
> this case, it is not desirable (is it?) to autocreate a different user,
> since Joe Blow is already a valid user with one of these email
> addresses.  In other words, even if the autocreate was working, I
> wouldn't want to duplicate this person in RT.
>
> Comments?
Here's my situation. I don't know it this relates to you..
 We have a qmail-ldap setup with users having email addresses in user at anotherdomain.com... Now the users of RT has a corporate email addresses in the format user at corporate.com as well as that of user at anotherdomain.com
 
 So in RT_SiteConfig.pm I just set the LDAPAttrMap into
 'EmailAddress' => 'mailAlternateAddress', 
 
 In ldap, users have:
 mail: user at anotherdomain.com
 mailAlternateAddress: user at corporate.com
 
 
 Now user's will not have problems sending or creating tickets using their @corporate.com addresses since this is the mail address recognized by RT.
 
 
 Good luck!
 -jay
 
 
 
 
 
 

		
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