[rt-users] resolved ticket email

Zul Shariff Zul.Shariff at ca.trader.com
Sat Mar 25 17:48:29 EST 2006


Hi

For some reason, when a ticket is resolved an email is not generated. I
have the scrip and template configured as shown:

 

 

 

 

 

This was working before I removed the From: and Sender: lines from the
content of the template.

 

Zul Shariff

 

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