[rt-users] email not created for resolved ticket

[Kenneth Crocker]

Zul,

    It sounds like your modification has altered the way the template 
reacts to the action. Try putting another of the default templates with 
that action and see if it works (ie. autoreply or one of the notify ....).

Kenn

Zul Shariff wrote:

> Hi
>
> I just started using rt ver 3.4.4. I changed the default template for 
> resolved tickets by removing the From: and Sender: lines and turning 
> 'on' UserFriendlyName setting in the config file. Now it won't create 
> emails for resolved tickets. I tried putting back the From: and 
> Sender: lines but it still won't create and send email to the 
> requestor for resolved ticket.
>
> The autocreation email works fine as I haven't changed anything in the 
> autoreply template.
>
>  
>
> Zul Shariff
>
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