[rt-users] rt permission query

[Jason Fenner]

Well, the easiest way to do this is to create two seperate queues AND 
two seperate groups.

Queue: A Group: A - Grant Show Tickets on the global queue settings
Queue: B Group: B - Grant Show Tickets on the global queue settings

By default don't grant any rights to group A or B (it is implied that no 
rights are granted to Everyone). Enter the group rights on each 
respective queue and give each group the rights you want them to have on 
each queue.

Let me know if you need any more help with this.

Jason Fenner

Elaine . wrote:

>hi
>I have a requirement to set a queue with group A that
>can see only group A's faults, group B that can only
>see group B's faults within that one queue. If i don't
>grant anything they can only see their own faults, not
>the group as a whole. If i give them ShowTickets they
>see all the faults in the queue. Is there a way to do
>this ? Thanks
>Elaine
>
>
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