[rt-users] More Flexible Email Gateway

[Jörg Ungermann]

For incoming email we do need to have some more functions:

1. If sender is a known user > Try to guess the topic from Header or body> Route to queue
2. if sender is unknown > Create user in special group > Try to guess the topic from Header or body> Route to queue

Has anyone used an alternativ to the Email Gatewy?
Has anyone used something like natural language processing (NLP) for analysing the Emails in conjunction with RT?

Kind regards

JU