[rt-users] User autocreation

[Phil Smith III]

Thanks.  Re your list point: that's why I posted it on rt-users ;-)

-----Original Message-----
From: Ruslan Zakirov [mailto:ruslan.zakirov at gmail.com] 
Sent: Wednesday, May 03, 2006 5:07 PM
To: Phil Smith III
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] User autocreation

I agree with Stephen, but if you're going to use current scheme then:
* you staff should fill requestor field with customer's email and RT
would autocreate user
* look into ParseTicketForCc option in the config, but I don't
remember if it works replis/comments
* this discussion a bit of off-topic for rt-devel@