[rt-users] Specifying what queues can be seen on the "RT at a glace" page on a per user basis

[Ian Clancy]

Frank,
Thanks, thats exactly what i need. Unfortunately there are some errors 
when i run the patch against 3.6.0pre1 . I'll see if i can sort this out 
myself and post an updated patch.
regards,

-- 
Ian Clancy
IT Co-ordinator
Connaught Electronics Ltd.
Dunmore Rd,
Tuam,
Co. Galway,
Ireland.

P : ++353 93 23151
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Frank Pater wrote:

>Have you tried this patch:
>http://wiki.bestpractical.com/index.cgi?SelectDefaultQueue (I have not,
>but it sounds like what you're looking for)?
>
>Sincerely,
>Frank Pater
>DCANet
>http://www.dca.net
>voice: 888-4-DCANET (888-432-2638)
>fax: 302-426-6386
>
>On Thu, May 04, 2006 at 02:42:11PM +0100, Ian Clancy wrote:
>  
>
>>Drew,
>>Yes, but i need this permission so that personnel can move a ticket
>>    
>>
>from 
>  
>
>>one queue to the other. I also want personnel to be able to create a 
>>ticket on the other queue. This is a requirement. If i remove the 
>>SeeQueue permission this is not possible.
>>Thanks,
>>Ian
>>
>>Drew Barnes wrote:
>>
>>    
>>
>>>Have you given everyone a global SeeQueue right?  If so, remove it, 
>>>set the groups to see their own queue and it should display the way 
>>>you wish.
>>>
>>>
>>>Ian Clancy wrote:
>>>
>>>      
>>>
>>>>
>>>>Ken O'Driscoll wrote:
>>>>
>>>>        
>>>>
>>>>>On Thu, 2006-05-04 at 11:50 +0100, Ian Clancy wrote:
>>>>>[...snip...]
>>>>>
>>>>>
>>>>>          
>>>>>
>>>>>>I've created 2 IT Support queues, one for each of our sites. When 
>>>>>>personnel log into RT at the "RT at a glance" they see tickets
>>>>>>            
>>>>>>
>from 
>  
>
>>>>>>both queues. What i would like is that when support personnel from
>>>>>>            
>>>>>>
>
>  
>
>>>>>>site A login they would only see tickets from Queue A, personnel 
>>>>>>            
>>>>>>
>>>>>>from Site B would see site B tickets etc..
>>>>>          
>>>>>
>>>>>> 
>>>>>>            
>>>>>>
>>>>>[...snip...]
>>>>>
>>>>>Hi Ian,
>>>>>
>>>>>You can do this with groups.
>>>>>
>>>>>Create two groups (Configuration -> Groups -> New Group) one for
>>>>>          
>>>>>
>site A
>  
>
>>>>>staff and one for site B staff.  Make all users associated with
>>>>>          
>>>>>
>site A
>  
>
>>>>>members of the site A group etc.
>>>>>
>>>>>Edit the group rights for Queue A and Queue B respectively and only
>>>>>privilege the associated group with SeeQueue, OwnTicket etc.
>>>>>
>>>>>- Ken.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>          
>>>>>
>>>>Thank you Everybody for their suggestions.  Creating some groups and
>>>>        
>>>>
>
>  
>
>>>>changing the appropriate permissions done the trick. I have one
>>>>        
>>>>
>small 
>  
>
>>>>annoyance remaining though. The default queue for "Quick Ticke 
>>>>Create" is the same for both of my groups. Does anyone know of a way
>>>>        
>>>>
>
>  
>
>>>>i can change the default queue depending on the user or group ?
>>>>
>>>>regards,
>>>>Ian
>>>>_______________________________________________
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>>>>
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>>>>
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>>>>        
>>>>
>
>  
>
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>>>>
>>>>
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>>>>        
>>>>
>>>      
>>>
>>_______________________________________________
>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>>Community help: http://wiki.bestpractical.com
>>Commercial support: sales at bestpractical.com
>>
>>
>>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>>Buy a copy at http://rtbook.bestpractical.com
>>
>>
>>We're hiring! Come hack Perl for Best Practical: 
>>http://bestpractical.com/about/jobs.html
>>    
>>