[rt-users] Notifying a certain user when a ticket is created in a Queue
jboris at adphila.org
Wed May 10 17:01:35 EDT 2006
Can a scrip be written that will notify a set of users that a ticket has
been created in a queue without assigning the ticket to that user or
making that person an AdminCc? I don't want to send a bunch of
duplicate emails. I want the certain group of people to get notified
there is a ticket. I have a script that sets another users as the
AdminCc for all tickets that are created in the Queue.
I Hope that is clear.
John J. Boris, Sr.
Archdiocese of Philadelphia
"Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!"
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