[rt-users] RT Queue Assignment

[Shen, Tyler]

There seemed to be a bug with RT (or perhaps not any more) after I
assigned a ticket taken by my colleague to another queue. While the
ticket was changed to another queue, the owner of the ticket remained
the same. However, the owner does not have right to own ticket in the
new queue. Is there any fixes to this?

I also noticed that when I changed a ticket owned by myself to another
queue, the owner was automatically set to nobody. Thanks!

Shen, Tyler