[rt-users] Multiple tickets per incoming email

[Vivek Khera]

On May 18, 2006, at 10:31 AM, Jesse Vincent wrote:

> still queued for submission.  The quick-and-easy fix is to change the
> --timeout on your mail aliases

Also, be sure that the fcgi timeout (if you're using fcgi) is greater  
than the timeout you give to RT.  I use 305 seconds for fcgi, and 300  
seconds for rt, and also 300 seconds for postfix to run a command.   
When fcgi would timeout (because I had a shorter timeout) I would get  
duplicated messages on large attachments.... I've also limited  
attachment size since then too :-)



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