[rt-users] Spreadsheet view displays more columns than in search

[Flynn, Timothy J]

Thanks Eric,  do you know why I'd be getting different results in
spreadsheet vs the web list?  On one report I am getting 14 tickets in
the web view and in the spreadsheet I am getting 11 and the data is
wrong..  FYI the web results are correct and the spreadsheet is not.  Is
something not being escaped that is affecting the query?

-Tim
 

-----Original Message-----
From: Schultz, Eric [mailto:ESchultz at corp.untd.com] 
Sent: Tuesday, May 23, 2006 3:32 PM
To: Flynn, Timothy J; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Spreadsheet view displays more columns than in
search 


> When my users are searching for tickets, they select the columns they
> want and then search.  A lot of them like the spreadsheet view so they
> can make reports.  One problem is in the spreadsheet view there are a
> lot of extra columns that they didn't add.  They appear to be most of
> the default time fields in RT (IE, told date, due date, etc). 
>  Is there
> a way to omit these?
> 
> RT 3.4.5

This is what you want:
http://wiki.bestpractical.com/index.cgi?SpreadsheetDisplayedFields
It was vandalized, so I reverted to the previous saved version.

Eric Schultz
United Online