AW: [rt-users] RT 3.4.4 Links Error

Torsten Brumm torsten.brumm at kuehne-nagel.com
Sun May 28 04:32:01 EDT 2006 

Hi Ruslan,

Cool, a new shredder release, but i don't use the shredder at our productive
system, the only thing that happen was a ticket merge after or before they
have liked to the RTFM.

No shreddered ticket at all ;-)

Torsten 

> -----Ursprüngliche Nachricht-----
> Von: Ruslan Zakirov [mailto:ruslan.zakirov at gmail.com] 
> Gesendet: Samstag, 27. Mai 2006 02:48
> An: Frank Pater
> Cc: Torsten Brumm; rt-users at lists.bestpractical.com
> Betreff: Re: [rt-users] RT 3.4.4 Links Error
> 
> Torsten, I've uploaded Shredder-0.04 that has fix for this 
> bug. Really in your description step 3) should be omited as 
> RT doesn't show links to deleted tickets and do it very deep 
> in the core and shredder was biten by this. So in result you 
> had a ticket with a link to an object that doesn't exist.
> 
> On 5/24/06, Frank Pater <fpater at dca.net> wrote:
> > Hi Torsten,
> >
> > I ran into this last week (RT 3.4.5), and wasn't able to 
> find much on Google or the list archives about it. It does 
> seem to come up when people are trying to do different things.
> >
> > In our situation, it was the result of the following:
> >
> > 1) Two tickets were created for the same issue (customer 
> > double-submitted it)
> > 2) A link was created between them ("Depends on/Depended on by")
> > 3) The link was removed
> > 4) One was deleted, and subsequently purged from the database with 
> > RTx::Shredder
> >
> > With the database in this state, trying to load the ticket 
> that hadn't been deleted resulted in the error you describe. 
> My solution was to restore the deleted ticket using the 
> dumpfile created by rtx-shredder's --sqldump switch, and set 
> its status to "rejected" so that it isn't automatically 
> purged by our nightly rtx-shredder job.
> >
> > I'm not sure if we could've done anything else (removed the 
> link transaction(s) from the database perhaps? I didn't try 
> this because I'd rather add unnecessary data than delete 
> anything), or if this is a bug or an unavoidable consequence 
> of using RTx::Shredder to purge our database of spam (there 
> is plenty). The bottom line, for us, was that the two tickets 
> should've been merged, as they were both from a legitimate 
> customer. Deleting one was the incorrect solution.
> >
> > Sincerely,
> > Frank Pater
> > DCANet
> > http://www.dca.net
> > voice: 888-4-DCANET (888-432-2638)
> > fax: 302-426-6386
> >
> > On Wed, May 24, 2006 at 03:05:58PM +0200, Torsten Brumm wrote:
> > > Hi RT Users,
> > >
> > > I get a very strange error at the Links Section of a ticket (and 
> > > also if i use the links Tab)
> > >
> > > This Ticket has a Refered by Link from RTFM and it was 
> merged into 
> > > another ticket. I have tried to reproduce this error, but 
> no luck... 
> > > It only occurs from time to time.
> > >
> > > Torsten
> > >
> > > The error:
> > >
> > > System error
> > > error:        Can't call method "IsLocal" on an undefined value at
> > > /opt/rt3/lib/RT/URI.pm line 247.
> > > context:
> > > ...
> > > 243:          =cut
> > > 244:
> > > 245:          sub IsLocal {
> > > 246:          my $self = shift;
> > > 247:          return $self->Resolver->IsLocal;
> > > 248:          }
> > > 249:
> > > 250:
> > > 251:          # }}}
> > > ...
> > > code stack:   /opt/rt3/lib/RT/URI.pm:247
> > > /opt/rt3/lib/RT/Links_Overlay.pm:159
> > > /opt/rt3/share/html/Elements/EditLinks:109
> > > /opt/rt3/share/html/Ticket/ModifyLinks.html:58
> > > /opt/rt3/share/html/autohandler:215
> > > raw error
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > Can't call method "IsLocal" on an undefined value at 
> > > /opt/rt3/lib/RT/URI.pm line 247.
> > >
> > >
> > > Trace begun at 
> > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm line
> > > 131
> > > HTML::Mason::Exceptions::rethrow_exception('Can\'t call method 
> > > "IsLocal" on an undefined value at /opt/rt3/lib/RT/URI.pm line 
> > > 247.^J') called at /opt/rt3/lib/RT/URI.pm line 247
> > > RT::URI::IsLocal('RT::URI=HASH(0xa6e8d5c)') called at 
> > > /opt/rt3/lib/RT/Links_Overlay.pm line 159
> > > RT::Links::Next('RT::Links=HASH(0xa601900)') called at 
> > > /opt/rt3/share/html/Elements/EditLinks line 109 
> > > HTML::Mason::Commands::__ANON__('Object', 
> > > 'RT::Ticket=HASH(0xa3d43d8)', 'Merge', 1) called at 
> > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm
> > > line 136
> > > 
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(
> > > 0xa297bc 4)', 'Object', 'RT::Ticket=HASH(0xa3d43d8)', 'Merge', 1) 
> > > called at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 
> > > 1074 eval {...} at 
> > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1068 
> > > HTML::Mason::Request::comp(undef, undef, 'Object', 
> > > 'RT::Ticket=HASH(0xa3d43d8)', 'Merge', 1) called at 
> > > /opt/rt3/share/html/Ticket/ModifyLinks.html line 58 
> > > HTML::Mason::Commands::__ANON__('id', 287349, 'id', 
> 287349) called 
> > > at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136
> > > 
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(
> > > 0xa6a918 4)', 'id', 287349, 'id', 287349) called at 
> > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 
> 1074 eval 
> > > {...} at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 
> > > 1068 HTML::Mason::Request::comp(undef, undef, 'id', 287349, 'id', 
> > > 287349) called at 
> > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 760 
> > > 
> HTML::Mason::Request::call_next('HTML::Mason::Request::CGI=HASH(0xa3
> > > bc678)', 'id', 287349) called at /opt/rt3/share/html/autohandler 
> > > line 215 HTML::Mason::Commands::__ANON__('id', 287349) called at 
> > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136 
> > > 
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(
> > > 0x9d6baa
> > > 0)', 'id', 287349) called at
> > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 
> 1069 eval 
> > > {...} at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 
> > > 1068 HTML::Mason::Request::comp(undef, undef, undef, 
> 'id', 287349) 
> > > called at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 
> > > 338 eval {...} at 
> > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 
> 338 eval 
> > > {...} at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 
> > > 297
> > > 
> HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0xa3bc678
> > > )') called at 
> > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 197 
> > > eval {...} at 
> > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line
> > > 197
> > > 
> HTML::Mason::Request::CGI::exec('HTML::Mason::Request::CGI=HASH(0xa3
> > > bc678)') called at 
> > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm line 216 
> > > HTML::Mason::Interp::exec(undef, undef, 'id', 287349) called at 
> > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 127 
> > > eval {...} at 
> > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line
> > > 127
> > > 
> HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x99
> > > af8c8)',
> > > 'HASH(0xa2769dc)') called at
> > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 76
> > > 
> HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=
> > > HASH(0x9 9af8c8)', 'CGI::Fast=HASH(0xa1cd504)') called at 
> > > /opt/rt3/bin/mason_handler.fcgi line 76 eval {...} at 
> > > /opt/rt3/bin/mason_handler.fcgi line 76
> > >
> > > _______________________________________________
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> > >
> > > Community help: http://wiki.bestpractical.com Commercial support: 
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> > >
> > >
> > > Discover RT's hidden secrets with RT Essentials from 
> O'Reilly Media.
> > > Buy a copy at http://rtbook.bestpractical.com
> > >
> > >
> > > We're hiring! Come hack Perl for Best Practical: 
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> >
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com Commercial support: 
> > sales at bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
> >
> > We're hiring! Come hack Perl for Best Practical: 
> > http://bestpractical.com/about/jobs.html
> >
> >
> >
> 
> 
> --
> Best regards, Ruslan.
>

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