[rt-users] How to send mail when a ticket comes in

Wed Nov 1 14:38:18 EST 2006

My understanding was you only need quotes for queues with spaces and
that the queue names were not case sensitive. It has previously received
mail and sorted it into queues witht eh following:

"general: "|/etc/smrsh/rt-mailgate --queue general -- action respond
--url
http://rt.domain.com/

surveillance: "|/etc/smrsh/rt-mailgate --queue surveillance -- action
respond --url
http://rt.domain.com/

firewall: "|/etc/smrsh/rt-mailgate --queue firewall -- action respond
--url
http://rt.domain.com/

ops: "|/etc/smrsh/rt-mailgate --queue ops -- action respond --url
http://rt.domain.com/

foreign: "|/etc/smrsh/rt-mailgate --queue foreign -- action respond
--url
http://rt.domain.com/"

But now that it sends e-mails it no longer receives.

-Robert

-----Original Message-----
From: Patrick Humpal [mailto:phumpal at execinc.com] 
Sent: Wednesday, November 01, 2006 2:23 PM
To: Carvajal, Roberto A.; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

Change "general" to "General" after "--queue" and rebuild the aliases
db.

Be sure that you are using the appropriate email address for each queue.
Ex:

General queue - rt at your.rt.server
Sysadmin queue - rt-sysadmin at your.rt.server
Web site queue - rt-web at your.rt.server
....

Etc.

Also, can you provide a list all entries for RT in your aliases file?

-----Original Message-----
From: Carvajal, Roberto A. [mailto:rcarvajal at miami.edu] 
Sent: Wednesday, November 01, 2006 12:40 PM
To: Patrick Humpal; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

I am using sendmail and have copied rt-mailgate into /etc/smrsh/ and in
my
aliases have 

"general: "|/etc/smrsh/rt-mailgate --queue general -- action respond
--url
http://rt.domain.com/"

In my aliases and performed "newaliases" after. Still no luck.

-Robert

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Patrick
Humpal
Sent: Wednesday, November 01, 2006 1:37 PM
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

Make sure you have the aliases file setup correctly. 

For instance, if your queue is called "Stop bothering the Sys-admin" you
would add the following lines to the aliases file:

rt-sysadmin: "|/opt/rt3/bin/rt-mailgate --queue \"Stop bothering the
Sys-admin\" --action comment --url http://your.rt.server/" 

rt-sysadmin-comment: "|opt/rt3/bin/rt-mailgate --queue \"Stop bothering
the
Sys-admin\" --action on correspond --url http://your.rt.server/

Does this help?

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Carvajal,
Roberto A.
Sent: Wednesday, November 01, 2006 12:26 PM
To: Kosta Lekas; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

I made changes in the following files:

hosts.allow (says "sendmail:ALL")

access (added Connect:apache at localhost since I saw that in maillog, then
"make access.db")

aliases (verified aliases pointed to rt queues in
/etc/smrsh/rt-mailgate,
then "newaliases")

sendmail.mc (made sure ip address was listed instead of loopback
127.0.0.1,
then "m4 sendmail.mc > sendmail.cf)

and now I no longer get the error from apache.

It sends e-mails now but will not receive and sort incoming e-mails into
proper queues. 

Also, it only sends confirmation e-mails to the requestor and does not
send
e-mails to watchers of the queues.

-Robert

-----Original Message-----
From: Kosta Lekas [mailto:KLekas at foxriver.com]
Sent: Wednesday, November 01, 2006 1:05 PM
To: Carvajal, Roberto A.; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

Did you get any headway? 

Kosta Lekas

-----Original Message-----
From: Carvajal, Roberto A. [mailto:rcarvajal at miami.edu]
Sent: Tuesday, October 31, 2006 4:13 PM
To: Kosta Lekas; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

Thank you so much for you help thus far. I am using sendmail.

-Robert

-----Original Message-----
From: Kosta Lekas [mailto:KLekas at foxriver.com]
Sent: Tuesday, October 31, 2006 5:04 PM
To: Carvajal, Roberto A.; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

You don't need the reverse. But I think you haven't finished configuring
your mail server yet. Are you using sendmail or postfix? I am going home
now
so I can get back to you tomorrow. Have a good night.

Kosta Lekas

-----Original Message-----
From: Carvajal, Roberto A. [mailto:rcarvajal at miami.edu]
Sent: Tuesday, October 31, 2006 3:49 PM
To: Kosta Lekas; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

I can resolve by typing "nslookup rt.box.edu" and it spits back the IP
assigned to the box. Does reverse lookup need to be enabled, because I
cannot "nslookup *.*.*.*" in order to get rt.box.edu in return.

Maillog says that "Connection refused by [127.0.0.1]. Is the box
refusing to
send mail from itself?

-Robert

-----Original Message-----
From: Kosta Lekas [mailto:KLekas at foxriver.com]
Sent: Tuesday, October 31, 2006 4:38 PM
To: Carvajal, Roberto A.; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

>From your RT box, can you resolve the MX records for your domain using
nslookup? On the RT box, look at /var/log/maillog and see why the mail
is
not getting to your watchers.

Kosta Lekas

-----Original Message-----
From: Carvajal, Roberto A. [mailto:rcarvajal at miami.edu]
Sent: Tuesday, October 31, 2006 3:28 PM
To: Kosta Lekas; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

I have our 2 DNS servers listed in resolv.conf. And Yes the DNS has an A
record.

Roberto Carvajal
University of Miami
305-986-3398

-----Original Message-----
From: Kosta Lekas [mailto:KLekas at foxriver.com]
Sent: Tuesday, October 31, 2006 3:45 PM
To: Carvajal, Roberto A.; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] How to send mail when a ticket comes in

It looks like you are having DNS issues. That is why apache is
complaining
as well. Have you listed your DNS servers in /etc/resolv.conf? Have you
added an A record for your RT server in DNS?

Kosta Lekas

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Carvajal,
Roberto A.
Sent: Tuesday, October 31, 2006 1:26 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] How to send mail when a ticket comes in

Hey Everyone,

We have RT 3.6.1 installed on Fedora Core 5. We are having some troubles
sending and receiving mail. E-mails can only be sent to the IP address
of
the RT server and not the domain name. Also, once a ticket is received
RT
does not send a mail to Watchers of the GROUP that has rights to Watch
the
QUEUE the ticket enters into. Is there a way to do this?

Also, when httpd (apache) starts up it says "Could not reliably
determine
the server's fully qualified domain name, using *.*.*.* for ServerName.

Other than these things RT appears to be working normally.

I've tried Googling errors and going to sendmail and apache support
pages.
Please help, thank you in advance.

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Community help: http://wiki.bestpractical.com Commercial support:
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Community help: http://wiki.bestpractical.com Commercial support:
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