[rt-users] Re: Autoreply not working when submission passes through aliases

[David Langenberg]

David Langenberg wrote:
> Hi All,
> 
> Version: RT 3.6.1
> 
> I'm having an issue with autoreply.  Let's say I have a queue setup
> called foo.  This queue has a submission address of foo at rt.uchicago.edu.
>  I also have queue foo setup to send an autoreply on create back to the
> requester.  Everything works fine, mail to foo at rt.uchicago.edu causes
> the tickets to be created and autoreplies to be sent, now the problem.
> Foo used to be a mailing list with an additional top level alias on it.
>  So we had foo at uchicago.edu -> foo at lists.uchicago.edu.  We're now going
> to handle all requests to foo via rt, so I've setup foo at rt.uchicago.edu
> as the only member of the list foo at lists.uchicago.edu.  Now, if I send a
> message to foo at uchicago.edu or foo at lists.uchicago.edu RT creates a
> ticket, correctly recognizes the address I used (this address doesn't
> have an RT account associated with it) as the requester, but doesn't
> send the autoreply.  The logs show the familiar message

Sorry -- forgot the rest of the log message:No recipients found. Not
sending.

Dave


-- 
***********************************************************
David Langenberg
Network Based Services
The University of Chicago
***********************************************************

-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 189 bytes
Desc: OpenPGP digital signature
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20061102/af3b11a3/attachment.sig>