[rt-users] Can't locate RT/Action/.pm in @INC error message

[Schultz, Eric]

Sounds like someone made a typo.  That line:

"RT::Action::"

needs to be completed with something like:

Notify
SendEmail
UserDefined
AutoOpen

etc.

If you post the rest of the Scrip, I'm sure it will become much more
obvious.  If the scrip is global, you should be able to access it via
the RT admin interface:

http://yourrt.com/Admin/Global/Scrip.html?id=9&Queue=0


Eric Schultz
United Online, Inc.

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Karl Burbage
> Sent: Friday, November 03, 2006 5:01 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Can't locate RT/Action/.pm in @INC error message
> 
> Dear list,
>  
> RT v3.4.1 installed on Debian 'Sarge' 3.1.
>  
> I have inherited an RT system that I have little 
> understanding.  I have noticed the following error logged in 
> the apache-ssl error.log.  Could someone please give me a 
> clue as to my best course of action to remedy this error?
>  
> Many thanks in advance
>  
> Karl
>  
>  
>  
>  [Fri Oct 27 12:27:45 2006] [error]: Scrip Prepare 9 died. - 
> Require of
> RT::Action:: failed.
> Can't locate RT/Action/.pm in @INC (@INC contains:
> /usr/local/share/request-tracker3.4/lib
> /usr/share/request-tracker3.4/lib /etc/perl /usr/local/lib/perl/5.8.4
> /usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5
> /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl .
> /etc/apache-ssl/ /etc/apache-ssl/lib/perl) at (eval 634) line 3.
> 
> Stack:
> [(eval 634):3]
> [/usr/share/request-tracker3.4/lib/RT/Scrip_Overlay.pm:472]
> [/usr/share/request-tracker3.4/lib/RT/Scrips_Overlay.pm:235]
> [/usr/share/request-tracker3.4/lib/RT/Transaction_Overlay.pm:160]
> [/usr/share/request-tracker3.4/lib/RT/Record.pm:1373]
> [/usr/share/request-tracker3.4/lib/RT/Ticket_Overlay.pm:3439]
> [/usr/share/request-tracker3.4/lib/RT/Ticket_Overlay.pm:3176]
> [/usr/share/request-tracker3.4/lib/RT/Record.pm:873]
> [/usr/share/request-tracker3.4/lib/RT/Interface/Web.pm:934]
> [/usr/share/request-tracker3.4/lib/RT/Interface/Web.pm:1048]
> [/usr/share/request-tracker3.4/html/Ticket/Display.html:140]
> [/usr/share/request-tracker3.4/html/Ticket/Update.html:211]
> [/usr/share/request-tracker3.4/html/autohandler:215]
> 
> 
> Stack:
> [/usr/share/request-tracker3.4/lib/RT/ScripAction_Overlay.pm:164]
> [/usr/share/request-tracker3.4/lib/RT/Scrip_Overlay.pm:472]
> [/usr/share/request-tracker3.4/lib/RT/Scrips_Overlay.pm:235]
> [/usr/share/request-tracker3.4/lib/RT/Transaction_Overlay.pm:160]
> [/usr/share/request-tracker3.4/lib/RT/Record.pm:1373]
> [/usr/share/request-tracker3.4/lib/RT/Ticket_Overlay.pm:3439]
> [/usr/share/request-tracker3.4/lib/RT/Ticket_Overlay.pm:3176]
> [/usr/share/request-tracker3.4/lib/RT/Record.pm:873]
> [/usr/share/request-tracker3.4/lib/RT/Interface/Web.pm:934]
> [/usr/share/request-tracker3.4/lib/RT/Interface/Web.pm:1048]
> [/usr/share/request-tracker3.4/html/Ticket/Display.html:140]
> [/usr/share/request-tracker3.4/html/Ticket/Update.html:211]
> [/usr/share/request-tracker3.4/html/autohandler:215]
> (/usr/share/request-tracker3.4/lib/RT/Scrip_Overlay.pm:480)
> 
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