[rt-users] UnsafeEmailCommands

[Drew Barnes]

# ./bin/rt-mailgate --help
RT Mail Gateway
Usage:
        rt-mailgate --help : this text
    Usual invocation (from MTA):
        rt-mailgate --action (correspond|comment|...) --queue queuename
                    --url http://your.rt.server/
                    [ --debug ]
                    [ --extension (queue|action|ticket) ]
                    [ --timeout seconds ]

Looks like maybe correspond-resolve isn't valid out of the box.

Or, using the directions from 
http://wiki.bestpractical.com/index.cgi?SendmailWithoutQueueAliases it 
looks like you need to work with your sendmail and procmail configs.


Stephen Brewer wrote:
> I am trying to set up a call to mailgate to resolve tickets via email. I
> have set the following in my RT_SiteConfig.pm file.
>
> Set($UnsafeEmailCommands , 1);
>
> I have also restarted Apache.
>
> I issue the following command to mailgate...
>
> | /usr/local/rt3/bin/rt-mailgate --queue 'MyQueue' --action
> correspond-resolve --debug --url http://www.mydomain.com/rt
>
> But get the following error....
>
> Nov  9 06:37:48 faramir postfix/local[98988]: 4067134DE0:
> to=<support-MyQueue-rt-resolve at mydomain.com>, relay=local, delay=1,
> status=deferred (temporary failure. Command output: Connecting to
> http://www.mydomain.com/rt/REST/1.0/NoAuth/mail-gateway at
> /usr/local/rt3/bin/rt-mailgate line 99, <> chunk 1. temporary failure -
> Invalid 'action' parameter at /usr/local/rt3/bin/rt-mailgate line 108, <>
> chunk 1. RT server error.  The RT server which handled your email did not
> behave as expected. It said:  temporary failure - Invalid 'action' parameter
> )
>
> Can someone PLEASE help!
>
>   

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati