[rt-users] Please help: RT3.4.4 running really slow

[don garbage]

I'm still having the problem and getting desparate.

I determined that I did not have fastcgi enabled. So, I did the following:

    sudo apt-get install libapache2-mod-fastcgi
    sudo apt-get install libcgi-fast-perl
    sudo a2enmod fastcgi
    sudo ln -s /etc/request-tracker3.4/apache-fastcgi.conf 
/etc/apache2/conf.d/
    edit /etc/request-tracker3.4/apache-fastcgi.conf:
        #FastCgiIpcDir /var/run/fastcgi
        RedirectMatch ^/rt$ /rt/
    sudo chown www-data: /etc/request-tracker3.4/RT_SiteConfig.pm

this has enabled fastcgi. I also restarted apache2 and postgres.
But, I still have the same problem. For more than half of the tickets that 
remote users try to access, the page stalls half way through loading. I 
notice that when I access RT from localhost, its very fast and pages never 
stall.

Any help is so very appreciated,
Don



>From: "don garbage" <dongarbage at hotmail.com>
>To: blkline at attglobal.net
>CC: rt-users at lists.bestpractical.com
>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>Date: Wed, 08 Nov 2006 15:23:46 +0000
>
>Barry,
>
>I know fcgi is installed, I'm not sure fcgi is enabled. At the moment, I'm 
>trying to get server-info working, and will report back as soon as it is.
>
>Also, there are a bunch of symbolic links in /etc/apache2/mods-enabled/:
>
>   /etc/apache2/mods-enabled/ssl.conf -> 
>/etc/apache2/mods-available/ssl.conf
>   /etc/apache2/mods-enabled/ssl.load -> 
>/etc/apache2/mods-available/ssl.load
>   /etc/apache2/mods-enabled/rewrite.load -> ../mods-available/rewrite.load
>   /etc/apache2/mods-enabled/perl.conf -> 
>/etc/apache2/mods-available/perl.conf
>   /etc/apache2/mods-enabled/perl.load -> 
>/etc/apache2/mods-available/perl.load
>   /etc/apache2/mods-enabled/cgid.conf -> 
>/etc/apache2/mods-available/cgid.conf
>   /etc/apache2/mods-enabled/cgid.load -> 
>/etc/apache2/mods-available/cgid.load
>   /etc/apache2/mods-enabled/userdir.conf -> 
>/etc/apache2/mods-available/userdir.conf
>   /etc/apache2/mods-enabled/userdir.load -> 
>/etc/apache2/mods-available/userdir.load
>
>Here's the cat of those files:
>::::::::::::::
>cgid.conf
>::::::::::::::
># Socket thingy for CGI.
>ScriptSock /var/run/apache2/cgisock
>::::::::::::::
>cgid.load
>::::::::::::::
>LoadModule cgid_module /usr/lib/apache2/modules/mod_cgid.so
>::::::::::::::
>perl.conf
>::::::::::::::
># This file is a placeholder; you can safely ignore or delete it.
>::::::::::::::
>perl.load
>::::::::::::::
>LoadModule perl_module /usr/lib/apache2/modules/mod_perl.so
>::::::::::::::
>rewrite.load
>::::::::::::::
>LoadModule rewrite_module /usr/lib/apache2/modules/mod_rewrite.so
>::::::::::::::
>ssl.conf
>::::::::::::::
><IfModule mod_ssl.c>
>SSLRandomSeed startup builtin
>SSLRandomSeed connect builtin
>AddType application/x-x509-ca-cert .crt
>AddType application/x-pkcs7-crl    .crl
>SSLPassPhraseDialog  builtin
>SSLSessionCache         dbm:/var/run/apache2/ssl_scache
>SSLSessionCacheTimeout  300
>
>SSLMutex  file:/var/run/apache2/ssl_mutex
>SSLCipherSuite 
>ALL:!ADH:!EXPORT56:RC4+RSA:+HIGH:+MEDIUM:+LOW:+SSLv2:+EXP:+eNULL
>
>SetEnvIf User-Agent ".*MSIE.*" \
>         nokeepalive ssl-unclean-shutdown \
>         downgrade-1.0 force-response-1.0
></IfModule>
>::::::::::::::
>ssl.load
>::::::::::::::
>LoadModule ssl_module /usr/lib/apache2/modules/mod_ssl.so
>::::::::::::::
>userdir.conf
>::::::::::::::
><IfModule mod_userdir.c>
>        UserDir public_html
>        UserDir disabled root
>
>        <Directory /home/*/public_html>
>                AllowOverride FileInfo AuthConfig Limit
>                Options MultiViews Indexes SymLinksIfOwnerMatch 
>IncludesNoExec
>        </Directory>
></IfModule>
>::::::::::::::
>userdir.load
>::::::::::::::
>LoadModule userdir_module /usr/lib/apache2/modules/mod_userdir.so
>
>
>Thanks so very much for your help,
>Don
>
>
>>From: "Barry L. Kline" <blkline at attglobal.net>
>>To: don garbage <dongarbage at hotmail.com>
>>CC: rt-users at lists.bestpractical.com
>>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>>Date: Tue, 07 Nov 2006 14:14:27 -0500
>>
>>-----BEGIN PGP SIGNED MESSAGE-----
>>Hash: SHA1
>>
>>don garbage wrote:
>> > Hey Barry,
>> >
>> > Wow, that was fast, thanks so much.
>> >
>> > I actually did respond to your email. Here was my reply:
>> >     Hi Barry,
>> >
>> >     I just checked again for mod_fastcgi, and, it appears that I do 
>>have
>> > it. In ubuntu, it is called
>> >           libfcgi-perl
>> >
>> >     So, back to the drawing board. :)
>> >
>> >     Have you had the chance to check out my config files?
>> >
>> >     Thanks for any further help,
>> >     Don
>> >
>> > Perhaps the problem is in my config files. Any thoughts?
>>
>>I also see this in your file:
>>
>>Include /etc/apache2/mods-enabled/*.load
>>Include /etc/apache2/mods-enabled/*.conf
>>
>>What files are in this directory?
>>
>>Are you *sure* that the fcgi is enabled?  The easiest way I know for you
>>to check is to enable /server-status & /server-info in the configuration
>>file.  You can then check it via:  http://yourrtserver/server-info and
>>look for the appropriate modules.
>>
>>Barry
>>-----BEGIN PGP SIGNATURE-----
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>>iD8DBQFFUNsTCFu3bIiwtTARAumMAJwPBfRVFFD1/6hv3wbIROkICSI+yQCeMLKn
>>/wGZejCJG9dZIVXLOjvr430=
>>=Oi4y
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>
>
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