[rt-users] Please help: RT3.4.4 running really slow
don garbage
dongarbage at hotmail.com
Thu Nov 9 11:46:52 EST 2006
Roy,
I thought the same. So, I created several web pages (some copied exactly
from RT tickets). And, remote users have no problems loading those pages. I
tested it remotely by clicking on those pages over and over without ever
seeing a page stall.
It seems as though RT is sending just some of the data for a ticket, then
stalling since only part of the page loads. Its like some part of the query
didn't happen or stalled or got lost. Are the RT pages sent in pieces? How
can I track what happens on the RT server end as a query comes in (a ticket
is clicked on)?
Thanks,
Don
>From: Roy El-Hames <rfh at pipex.net>
>To: don garbage <dongarbage at hotmail.com>
>CC: blkline at attglobal.net, rt-users at lists.bestpractical.com
>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>Date: Thu, 09 Nov 2006 16:14:52 +0000
>
>Don;
>That suggest to me that you may have network issues?? have you checked your
>NIC and did a traceroute or ping to your RT web server .
>Roy
>
>don garbage wrote:
>>I'm still having the problem and getting desparate.
>>
>>I determined that I did not have fastcgi enabled. So, I did the following:
>>
>> sudo apt-get install libapache2-mod-fastcgi
>> sudo apt-get install libcgi-fast-perl
>> sudo a2enmod fastcgi
>> sudo ln -s /etc/request-tracker3.4/apache-fastcgi.conf
>>/etc/apache2/conf.d/
>> edit /etc/request-tracker3.4/apache-fastcgi.conf:
>> #FastCgiIpcDir /var/run/fastcgi
>> RedirectMatch ^/rt$ /rt/
>> sudo chown www-data: /etc/request-tracker3.4/RT_SiteConfig.pm
>>
>>this has enabled fastcgi. I also restarted apache2 and postgres.
>>But, I still have the same problem. For more than half of the tickets that
>>remote users try to access, the page stalls half way through loading. I
>>notice that when I access RT from localhost, its very fast and pages never
>>stall.
>>
>>Any help is so very appreciated,
>>Don
>>
>>
>>
>>>From: "don garbage" <dongarbage at hotmail.com>
>>>To: blkline at attglobal.net
>>>CC: rt-users at lists.bestpractical.com
>>>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>>>Date: Wed, 08 Nov 2006 15:23:46 +0000
>>>
>>>Barry,
>>>
>>>I know fcgi is installed, I'm not sure fcgi is enabled. At the moment,
>>>I'm trying to get server-info working, and will report back as soon as it
>>>is.
>>>
>>>Also, there are a bunch of symbolic links in /etc/apache2/mods-enabled/:
>>>
>>> /etc/apache2/mods-enabled/ssl.conf ->
>>>/etc/apache2/mods-available/ssl.conf
>>> /etc/apache2/mods-enabled/ssl.load ->
>>>/etc/apache2/mods-available/ssl.load
>>> /etc/apache2/mods-enabled/rewrite.load ->
>>>../mods-available/rewrite.load
>>> /etc/apache2/mods-enabled/perl.conf ->
>>>/etc/apache2/mods-available/perl.conf
>>> /etc/apache2/mods-enabled/perl.load ->
>>>/etc/apache2/mods-available/perl.load
>>> /etc/apache2/mods-enabled/cgid.conf ->
>>>/etc/apache2/mods-available/cgid.conf
>>> /etc/apache2/mods-enabled/cgid.load ->
>>>/etc/apache2/mods-available/cgid.load
>>> /etc/apache2/mods-enabled/userdir.conf ->
>>>/etc/apache2/mods-available/userdir.conf
>>> /etc/apache2/mods-enabled/userdir.load ->
>>>/etc/apache2/mods-available/userdir.load
>>>
>>>Here's the cat of those files:
>>>::::::::::::::
>>>cgid.conf
>>>::::::::::::::
>>># Socket thingy for CGI.
>>>ScriptSock /var/run/apache2/cgisock
>>>::::::::::::::
>>>cgid.load
>>>::::::::::::::
>>>LoadModule cgid_module /usr/lib/apache2/modules/mod_cgid.so
>>>::::::::::::::
>>>perl.conf
>>>::::::::::::::
>>># This file is a placeholder; you can safely ignore or delete it.
>>>::::::::::::::
>>>perl.load
>>>::::::::::::::
>>>LoadModule perl_module /usr/lib/apache2/modules/mod_perl.so
>>>::::::::::::::
>>>rewrite.load
>>>::::::::::::::
>>>LoadModule rewrite_module /usr/lib/apache2/modules/mod_rewrite.so
>>>::::::::::::::
>>>ssl.conf
>>>::::::::::::::
>>><IfModule mod_ssl.c>
>>>SSLRandomSeed startup builtin
>>>SSLRandomSeed connect builtin
>>>AddType application/x-x509-ca-cert .crt
>>>AddType application/x-pkcs7-crl .crl
>>>SSLPassPhraseDialog builtin
>>>SSLSessionCache dbm:/var/run/apache2/ssl_scache
>>>SSLSessionCacheTimeout 300
>>>
>>>SSLMutex file:/var/run/apache2/ssl_mutex
>>>SSLCipherSuite
>>>ALL:!ADH:!EXPORT56:RC4+RSA:+HIGH:+MEDIUM:+LOW:+SSLv2:+EXP:+eNULL
>>>
>>>SetEnvIf User-Agent ".*MSIE.*" \
>>> nokeepalive ssl-unclean-shutdown \
>>> downgrade-1.0 force-response-1.0
>>></IfModule>
>>>::::::::::::::
>>>ssl.load
>>>::::::::::::::
>>>LoadModule ssl_module /usr/lib/apache2/modules/mod_ssl.so
>>>::::::::::::::
>>>userdir.conf
>>>::::::::::::::
>>><IfModule mod_userdir.c>
>>> UserDir public_html
>>> UserDir disabled root
>>>
>>> <Directory /home/*/public_html>
>>> AllowOverride FileInfo AuthConfig Limit
>>> Options MultiViews Indexes SymLinksIfOwnerMatch
>>>IncludesNoExec
>>> </Directory>
>>></IfModule>
>>>::::::::::::::
>>>userdir.load
>>>::::::::::::::
>>>LoadModule userdir_module /usr/lib/apache2/modules/mod_userdir.so
>>>
>>>
>>>Thanks so very much for your help,
>>>Don
>>>
>>>
>>>>From: "Barry L. Kline" <blkline at attglobal.net>
>>>>To: don garbage <dongarbage at hotmail.com>
>>>>CC: rt-users at lists.bestpractical.com
>>>>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>>>>Date: Tue, 07 Nov 2006 14:14:27 -0500
>>>>
>>>>-----BEGIN PGP SIGNED MESSAGE-----
>>>>Hash: SHA1
>>>>
>>>>don garbage wrote:
>>>> > Hey Barry,
>>>> >
>>>> > Wow, that was fast, thanks so much.
>>>> >
>>>> > I actually did respond to your email. Here was my reply:
>>>> > Hi Barry,
>>>> >
>>>> > I just checked again for mod_fastcgi, and, it appears that I do
>>>>have
>>>> > it. In ubuntu, it is called
>>>> > libfcgi-perl
>>>> >
>>>> > So, back to the drawing board. :)
>>>> >
>>>> > Have you had the chance to check out my config files?
>>>> >
>>>> > Thanks for any further help,
>>>> > Don
>>>> >
>>>> > Perhaps the problem is in my config files. Any thoughts?
>>>>
>>>>I also see this in your file:
>>>>
>>>>Include /etc/apache2/mods-enabled/*.load
>>>>Include /etc/apache2/mods-enabled/*.conf
>>>>
>>>>What files are in this directory?
>>>>
>>>>Are you *sure* that the fcgi is enabled? The easiest way I know for you
>>>>to check is to enable /server-status & /server-info in the configuration
>>>>file. You can then check it via: http://yourrtserver/server-info and
>>>>look for the appropriate modules.
>>>>
>>>>Barry
>>>>-----BEGIN PGP SIGNATURE-----
>>>>Version: GnuPG v1.2.6 (GNU/Linux)
>>>>
>>>>iD8DBQFFUNsTCFu3bIiwtTARAumMAJwPBfRVFFD1/6hv3wbIROkICSI+yQCeMLKn
>>>>/wGZejCJG9dZIVXLOjvr430=
>>>>=Oi4y
>>>>-----END PGP SIGNATURE-----
>>>
>>>
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>>
>>
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>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
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>>
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