[rt-users] Broken link in tickets I own table from RT at a glancepage.

[Raed El-hames]

I am not sure,a question for Jesse I guess.
I opted for the old MyTickets/MyRequsts static elements ..
I have 800 priv users and I can just image few hundred of them will be 
modifying their searches every day ..
MyRT is nice but can be resource intensive.
Roy
----- Original Message ----- 
From: "John Arends" <jarends at uiuc.edu>
To: "Roy El-Hames" <rfh at pipex.net>
Cc: <rt-users at lists.bestpractical.com>
Sent: Friday, November 17, 2006 5:45 PM
Subject: Re: [rt-users] Broken link in tickets I own table from RT at a 
glancepage.


>I found this link:
>
> http://lists.fsck.com/pipermail/rt-devel/2006-August/008779.html
>
> Where Jesse says it was applied. Does this mean if I'm running 3.6.1 (that 
> I just installed last week) the patch should already be applied to that 
> version?
>
> Roy El-Hames wrote:
>> John;
>> This is a bug and from memory Jim Meyer have submitted a fix/patch a 
>> month or so ago (sorry can't find the link)..have you searched the list 
>> archive??
>> Roy
>>
>> John Arends wrote:
>>> I've spent quite a bit more time on this and can't seem to find the 
>>> problem. Since 3 of us are having this issue, is it possible this is a 
>>> bug?
>>>
>>> John Arends wrote:
>>>> I looked at the code for both (I'm no Perl whiz) but it looks like the 
>>>> same variable is being used in both places, so I'm confused why its 
>>>> breaking only for that one section.
>>>>
>>>> Sean Johnson wrote:
>>>>> I'm seeing the same effect. It works fine for everyone but one 
>>>>> specific user.
>>>>>
>>>>> I'm also running 3.6.1
>>>>>
>>>>> John Arends wrote:
>>>>>> I am having the exact same problem and was about to send email about 
>>>>>> it. The only place I have the problem is in the 10 highest priority 
>>>>>> tickets I own section. Everything else works properly as 
>>>>>> www.me.com/rt/
>>>>>>
>>>>>> James Mitchell wrote:
>>>>>>> I am having a minor problem with my installation of RT.
>>>>>>>
>>>>>>> On my RT at a glance page, in my "10 highest priority tickets I own" 
>>>>>>> table, the ID correctly links to 
>>>>>>> http://intranetb/rt/Ticket/Display.html?id=6 but the subject links 
>>>>>>> to http://intranetb/Ticket/Display.html?id=6
>>>>>>>
>>>>>>> My RT is set up to live at http://intranetb/rt so, as you'll see, 
>>>>>>> when I click on ticket number it works but not when I click on the 
>>>>>>> text.
>>>>>>>
>>>>>>> This isn't a problem in the "10 newest unowned tickets" table.
>>>>>>>
>>>>>>> What do I have to change to remove this broken link?
>>>>>>>
>>>>>>> I've had a poke around some of the files under share/html (notably 
>>>>>>> Elements/QueueSummary Elements/CollectionAsTable/Header 
>>>>>>> Elements/CollectionAsTable/Row and Elements/Chart) but I don't know 
>>>>>>> enough to pin down what to change.
>>>>>>>
>>>>>>> FYI - I'm pretty sure I'm using RT version 3.6.1
>>>>>>>
>>>>>>> If this has been reported and solved before I apologise - I did 
>>>>>>> several searches!
>>>>>>>
>>>>>>> Any help would be greatly appreciated.
>>>>>>>
>>>>>>> Thanks,
>>>>>>>
>>>>>>> James
>>>>>>>
>>>>>>> +++++
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