[rt-users] RE: Problems with text/html Mails and Unicode

Mon Nov 20 03:22:59 EST 2006

Hello everybody,

--- I wrote:

> I have a severe Problem with text/html mails sent to a RT queue via the 
> Maligate, both on Web and on E-Mail Replies, the UTF-8 entities get 
> double-encoded.

I have a few more bits of information.

The broken entries all are using Quotes-Printable encoding Method in the database:

---snip---
rtdb=# select * from attachments where id=21;
 id | transactionid | parent | messageid | subject | filename | contenttype | contentencoding  |                              content                               |         headers          | creator |       created    
----+---------------+--------+-----------+---------+----------+-------------+------------------+--------------------------------------------------------------------+--------------------------+---------+---------------------
 21 |            61 |     20 |           |         |          | text/html   | quoted-printable |  <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">=0D
<HTML><HEAD>=0D
=0D
=0D
=0D
<META content=3D"MSHTML 6.00.5700.6" name=3DGENERATOR></HEAD>=0D
<BODY>=0D
<DIV dir=3Dltr align=3Dleft><FONT face=3DArial size=3D2><SPAN =0D
class=3D549324216-16112006>asdf</SPAN></FONT></DIV>=0D
<DIV><FONT face=3DArial size=3D2><SPAN =0D
class=3D549324216-16112006>=C3=B6=C3=A4=C3=BC</SPAN></FONT></DIV>=0D
---snap---

Maybe the QP doesn't get corretly treated?

What I don't understand is that the original mails sent by Outlook are using Base64, not QP encoding.

Any more insights here?

Yours sincerely,
Torben Nehmer

-------
Torben Nehmer
Diplom Informatiker (FH)
Business System Developer

CANCOM Deutschland GmbH
Messerschmittstr. 20
89343 Scheppach
Germany

Phone: +49 (0)8225 - 996-1118
Fax: +49 (0)8225 - 996-41118
torben.nehmer at cancom.de