[rt-users] Mail not working

[John Arends]

Thank you Jon and Jason,

It turns out that my external authentication is actually what is 
stopping this from working. /rt is protected, and as long as 
authentication is on, sending mail does not work.

This actually has nothing to do with the fact that I moved the 
installation from the doc root to /. This is still a development system 
so I got a bit ahead of myself.

Do you have any suggestions on how to get around this? It looks like 
rt-mailgate needs to talk to RT, but how can I do that if I have our 
custom external authentication system wrapped around RT?

My apache config follows:

    <Directory "/opt/rt3/share/html">
       Options FollowSymLinks ExecCGI
       AllowOverride All
     </Directory>
<Location /rt >
       AuthName "**our custom auth **"
       AuthType Basic
       Require valid-user
</Location>
     AddDefaultCharset UTF-8
     # Adding the following for RT (the ticket tracker)
     AddHandler fastcgi-script .fcgi
     ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi

Is there another way I could have done this?

Jon Daley wrote:
> On Tue, 28 Nov 2006, John Arends wrote:
>> I can't figure out why email in to RT has stopped working.
>> ...
>> The relevant line from maillog is:
>>
>> Nov 28 09:09:43 rt sendmail[2644]: kASF9ggA002643: 
>> to="|/etc/smrsh/rt-mailgate --queue general --action correspond --url 
>> https://rt.my.server.edu/rt/", ctladdr=<rt at rt.my.server.edu> (8/0), 
>> delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=30949, dsn=4.0.0, 
>> stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
>>
>> For reference purposes, emailing in to a ticket worked fine when RT 
>> was running at the DocumentRoot but now that I have it moved to /rt/ I 
>> can't figure out why mail is failing.
> 
>     That looks like the error I had one time when using rt-mailgate to 
> an httpS server.  I originally fixed it by letting rt-mailgate talk to a 
> http server instead.
>     But, later I got it worked again.  Here are my notes:
> 
> 
>     # rt-mailgate requires an http connection for some reason
>     # probably some conflict between cpan and debian??
>     #
>     # reinstalling (at least one of) the following fixed it
>     # [UPGRADE] libdb4.3 4.3.27-2 -> 4.3.29-6
>     # [UPGRADE] libfreezethaw-perl 0.43-2 -> 0.43-3
>     # [UPGRADE] libio-socket-ssl-perl 0.96-1 -> 0.994-1
> 
> 
> 
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy 
> a copy at http://rtbook.bestpractical.com