[rt-users] Multiple Email Addresses

[Bob Goldstein]

>It looks like these two lines will do what I want for a start:
>
>#Set($CanonicalizeEmailAddressMatch , '@subdomain\.example\.com$');
>#Set($CanonicalizeEmailAddressReplace , '@example.com');
>
>To handle multiple email servers would I do something like this? My 
>regexp knowledge is not that great.
>
>#Set($CanonicalizeEmailAddressMatch , 
>'@(subdomain1.\.dept|subdomain2\.something|subdomain3)\.example\.com$');


 Yes, but I'd be leary of the @ signs, which you don't need in this case.
 My file is:

 Set($CanonicalizeEmailAddressMatch   , '(tigger|icarus|mailserv)\.(cc\.)?uic\.edu$');
 Set($CanonicalizeEmailAddressReplace , 'uic.edu');


  bobg

>
>Bob Goldstein wrote:
>>> Do you all have any creative solutions for dealing with multiple email 
>>> addresses from the same person so you don't end up with two user 
>>> accounts per person? I see situations where someone has their email 
>>> client misconfigured so they send mail out as 
>>> username at mail.organization.com when most of the time they are 
>>> username at organization.com
>> 
>>  in RT_SiteConfig.pm see:
>> 
>>  CanonicalizeEmailAddressMatch
>>  CanonicalizeEmailAddressReplace
>>  CanonicalizeOnCreate
>> 
>>  That at least lets you map various email addresses to one address,
>>  if you can do it with generic regexps.
>> 
>>  In my case, this would squeeze  bobg at tigger.uic.edu, bobg at uic.edu, bobg at ica
>rus.cc.uic.edu, etc.
>>  But no relation to bobg at aol.com.  And of course, an append to a ticket
>>  only goes to a single address.
>> 
>>  In my case, we go a small step further, becuase the cannonical mail address
> here
>>  is related to the web logon, so when an account gets created,
>>  either by web or email, both web and email parts of the account are done ri
>ght.
>> 
>>     bobg
>> 
>>> We can probably use procmail examine and sometimes re-write email 
>>> addresses before they go into RT, but I was curious what others have 
>>> done. Part of my problem is there are many machines email may come from 
>>> bob at hisownbox.org.com, stan at mailserver1.org.com, etc
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>