[rt-users] Sort Order of Custom Fields in rt 3.6.1

Torsten Brumm torsten.brumm at googlemail.com
Thu Oct 5 02:28:41 EDT 2006


Yes, and it is broken in 3.6.1 too :-(

Torsten

2006/10/5, Ruslan Zakirov <ruslan.zakirov at gmail.com>:
>
> sorry, I didn't test now I see that it's broken on mysql too :(
>
> On 10/5/06, Ole Craig <ocraig at stillsecure.com> wrote:
> > On Thu, 2006-10-05 at 01:40 +0400, Ruslan Zakirov wrote:
> > > On 10/4/06, Ole Craig <ocraig at stillsecure.com> wrote:
> > > > On Thu, 2006-09-28 at 14:46 -0400, Jesse Vincent wrote:
> > > > > > >> So i came back to 3.6.0 and paradoxically the problem still
> exists!
> > > > > > >
> > > > > > > I'm betting that this is due to an upgraded
> DBIx::SearchBuilder.  Just
> > > > > > > out of curiosity, what database are you on?
> > > > > >
> > > > > > Our RT Installation uses PostgreSQL 8.0.3.
> > > > > >
> > > > [...]
> > > > > Ok. Yes, this is a known bug (and one that it turns out is going
> to be a
> > > > > real pain to fix)
> > > >
> > > > Jesse -
> > > >         Is that the case for all combinations? I'm running into a
> > > > similar CF sort problem with MySQL 4.1 and 3.6.0.
> > > > (DBIx-SearchBuilder-1.43).
> > > CF sorting in MySQL should work.
> >
> > Guess I'm just lucky... I've got a select-one-value Ticket CF named
> > "Severity" which currently has the following possible name values:
> >
> >         '1 - CRITICAL'
> >         '2 - Major'
> >         '3 - Minor'
> >         '4 - Informational'
> >
> > (sort ordering is 1234 and the value name begins with the appropriate
> > digit as well.)
> >
> > If I sort my "N" highest priority tickets at-a-glance page on that CF
> > (and that CF alone, all other sort bars are set to "none") I get a
> > random list. At the moment, it looks like this:
> >
> > 3 - Minor
> > 3 - Minor
> > 1 - CRITICAL
> > 2 - Major
> > 2 - Major
> > 4 - Informational
> > 2 - Major
> > 3 - Minor
> > [...]
> >
> > No other order is apparent in the ticket list.
> >
> > Thoughts?
> >
> >
> > --
> > /Ole Craig
> > Security Engineer
> > Team lead, customer support
> >
> > 303-381-3802 (main support hotline)
> > 303-381-3824 (my direct line)
> > 303-381-3801 (fax)
> >
> > www.stillsecure.com
> > . . .
> >
>
>
> --
> Best regards, Ruslan.
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-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
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