[rt-users] One requirement for RT notifications

[Barry L. Kline]

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Odhiambo WASHINGTON wrote:
> * On 22/10/06 12:54 -0400, Barry L. Kline wrote:
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> | Odhiambo Washington wrote:
> | > Hello All,
> | > 
> | > I need to implement a request my users have raised regarding RT. 
> | > These are mainly to do with scrips, templates and display.
> | > My RT instance has been running so smoothly that my grasp of these 
> | > things has somehow faded ;)
> | > 
> | [snip]
> | > 
> | > This transaction appears to have no content
> | > 
> | > <cut>
> | > 
> | > My scrip for this is:
> | > 
> | > On Owner Change Notify Owner with template Transaction
> | > 
> | > My "Transaction" template has a last line: {$Transaction->Content()}
> | > 
> | > 
> | > Q: Why could it be failing to pull the ticket content?
> | 
> | I'm no expert, but I believe it's because the $Transaction object refers
> | to the transaction where the owner was changed.  The Content() of this
> | transaction is empty.  What you need to do is retrieve the ticket object
> | that this transaction refers to and pull its content.
> 
> 
> Hi Barry,
> 
> Your explanation seems very correct!
> Do you have any pointers how I can achieve that though?
> 

I'm afraid not.  As I said, I'm no expert on this.  You can find out
some more by studying the various templates in the software itself, or
by looking at the wiki:  http://wiki.bestpractical.com

Barr
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