[rt-users] Problem with RT-Extension-CommandByMail

[Charlie Garrison]

Good morning,

I have installed RT-Extension-CommandByMail-0.03 in my RT v3.4.5 setup. After
completing the installation steps, RT stops processing any messages via
rt-mailgate. Once I comment the @MailPlugins line then messages get processed
again.

I used the following install procedure:

    cd ~/src/RT-Extension-CommandByMail-0.03
    perl Makefile.PL
    make
    su
    make install
    cd /usr/local/rt3
    patch -p0 <
~/src/RT-Extension-CommandByMail-0.03/patch/command_by_email-0.1-RT-3.4.5.patch
    vi etc/RT_SiteConfig.pm
    (added following line at end of file, before trailing "1;")
    @MailPlugins = qw(Auth::MailFrom Filter::TakeAction);
    apachectl stop
    apachectl start

I also tried some variations of the above, but nothing seems to work. I can't
see anything in rt.log that sheds any light on the problem.

What am I possibly doing wrong? How can I get RT-Extension-CommandByMail to
work?

Thanks,
Charlie

-- 
   Charlie Garrison  <garrison at zeta.org.au>
   PO Box 141, Windsor, NSW 2756, Australia