[rt-users] How to reopen resolved ticket with customer mail?

[Jesse Vincent]

On Mon, Sep 11, 2006 at 05:38:25PM +0100, Roy El-Hames wrote:
> Jesse;
> My understanding the question is about will RT default to re-open a 
> resolved ticket when a new correspondence comes in .. in my systems 
> production  rt-3.4.4 and dev 3.6.1 this does n't happen (and never 
> happened in any version of RT I used starting from 3.0.11) .. is there 
> something I am missing/wrong in my systems?

RT ships with a default scrip to do just that. Unless you've removed it,
it should do so.

> Roy
>