[rt-users] Importing data from a legacy system

Johan Schoen johan.schon at capgemini.com
Tue Sep 12 10:07:14 EDT 2006


Hi, 

I want to know best practice of importing ticket data, including history,
from a legacy ticket system into RT. 

I wrote:
>> How should I import ticket history into the 
>> Transaction table without risking me kneecaps?

John Doe <remailer at gmail.com> wrote:
> The command line rt tool is probably your best bet.

I can probably use the rt CLI to import the main ticket data into RT, but
I can not figure out how to use it to import history from the legacy system.
Is it possible? How do you do it? 

Best regards,
Johan Schön 





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