[rt-users] Attachments getting mangled

[Schultz, Eric]

> I can see there is an attachment to the ticket, but the size 
> is always 11 bytes, and it cannot be opened.  Doesn't matter 
> if it's a PDF, screenshot etc etc.  Seems like all 
> attachments are not working.

Hm.  Sounds like you may have problems with your RT_SiteConfig.pm.  I
would check:

$MaxAttachmentSize (make sure it's big enough)
$TruncateLongAttachments (make sure it's undef)
$DropLongAttachments (make sure it's undef)

When I was first playing with these settings, I remembered I always got
a length of only a few bytes.

Eric Schultz
United Online