[rt-users] writing a custom ticket submission form..?

[Stephen Turner]

At Thursday 9/21/2006 09:39 AM, amy.rich at tufts.edu wrote:
>We want to start tracking change request documents in RT.  In order to do
>this, we want to create a custom form that has multiple input textarea boxes
>to make sure that we collect all of the necessary information.  I'd like to
>massage the data from all of those input boxes and make it the body of an RT
>ticket.  What's the best way to go about this without using the RT mail
>interface?

Hi Amy,

When you say "custom form" do you mean an addition to RT or a web 
form that's on another web server somewhere? If the latter, I'm 
wondering why you want to avoid the email interface? Many of our 
customers have web forms that send mail into RT and the setup works 
well for them.

Steve