[rt-users] CCs not cc'ed on new ticket creation

[Roy El-Hames]

You seem to have deleted all rows from ACL table ?>?
do select count(*) from ACL?? , if you get 0, then you better hope you 
have backups, else you 'll need to re-generate the rows again .. not 
quite sure what are the default initial rows!!
Roy

Tanu Mehrotra wrote:
> m talking about   rt 3.6.0
> Please refer to the mail appended.
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Tanu
> Mehrotra
> Sent: Monday, September 25, 2006 3:21 PM
> To: Rudowski, Jacek
> Cc: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] CCs not cc'ed on new ticket creation
>
> Hi,
>
> I need some urgent help, while deleting some test data from the database
> I don't know wht but I have deleted something due to which i cannt see
> configuration link on admin page neither can i see the option to select
> queues from end user interface. Although system is not giving any error.
>  
> Please help
>
> -Tanu
>
> -----Original Message-----
> From: Rudowski, Jacek [mailto:jrudowski at paddypower.com]
> Sent: Monday, September 25, 2006 2:50 PM
> To: Tanu Mehrotra
> Subject: RE: [rt-users] CCs not cc'ed on new ticket creation
>
> Hi,
>
> Go as admin user to Configuration menu.
> There is submenu Queue, where you can choose specific queue and there
> you have another submenu - Scrips.
> You can see there your currently used scrips and modify them or create
> new scrip.
> It's pretty simple until you create some user defined actions - you can
> choose from default set of conditions and actions etc.
> I'm not that strong in scrips - but few time they were very useful.
> Try to use some Notify actions.
>
> In the second case - if I understood you correctly - you probably should
> use User Rights and Group Rights submenus in menu Queue to define who
> can do what etc. But of course you have to read some more about all
> those rights and permissions on wiki documentation - it's the best way.
>
> After that I'm preety sure you'll be able to configure RT as you want.
>
> Regards
> Jacek Rudowski
>
>
> -----Original Message-----
> From: Tanu Mehrotra [mailto:tanu at cadence.com]
> Sent: 25 September 2006 09:54
> To: Rudowski, Jacek
> Subject: RE: [rt-users] CCs not cc'ed on new ticket creation
>
> I think u wish to say i should frame user defined scrip  could you
> please guide me in more detail.
>
> also if u can tell me how to make queues specific to set of privilaged
> user for e.g tickets under one queue should be visible to only those
> privilaged queue members responsible to resolve those tickets 
>
> Thnx & Rgds
> Tanu 
>
>
> -----Original Message-----
> From: Rudowski, Jacek [mailto:jrudowski at paddypower.com]
> Sent: Monday, September 25, 2006 1:50 PM
> To: Tanu Mehrotra
> Subject: RE: [rt-users] CCs not cc'ed on new ticket creation
>
> Hi,
>
> I think scrips will solve your problem.
> Try to configure scrip for your queue to take such an action on ticket
> creation. You can choose there action you want to take at specific
> condition.
>
> Regards
> Jacek Rudowski
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Tanu
> Mehrotra
> Sent: 25 September 2006 05:53
> To: Gary Hall; Mathew
> Cc: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] CCs not cc'ed on new ticket creation
>
> I am facing some what similar issue, can you pls help me on this 
>
> Whenever I create a new ticket a autogenerated mail should go to
> requestor as well as to the queue members responsible to resolve the
> issue. Currently mail goes to Requestor but not to the the queue members
>
>
> Do I need to make any custom settings from web interface or something in
> RT_SiteConfig.pm file.
>
>
> Thanks,
> Tanu 
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Gary Hall
> Sent: Sunday, September 24, 2006 10:55 PM
> To: Mathew
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] CCs not cc'ed on new ticket creation
>
> Thanks for the tip, Mathew.
>
> I've got the variable set. The addresses are added as CCs on the ticket
> . Copies of Replys are sent to the addresses.  The problem is that the
> addresses are not sent copies of the information entered into the
> "Create a new ticket" 
> form when
> the ticket is created.
>
> This might be the intended design. You create a ticket and specify who
> will receive copies of future updates to it but these people do not
> receive copies of the original ticket at the time of creation for some
> obscure reason. However, the comment on the form under the field says
> "(Sends a carbon-copy of this update to a comma-delimited list of email
> addresses. These people will receive future updates.)", so apparently
> the intention is that the CCs are cc'ed with the original ticket at
> creation time.
>
> I'm just trying to find out if others have the same issue and if someone
> has a fix.
>
> Gary
>
>
> Mathew wrote:
>   
>> Gary Hall wrote:
>>   
>>     
>>> I'm using RT 3.6.1.
>>>
>>> When creating new tickets via the "Create ticket in" button on the 
>>> home page (i.e., the https://.../Ticket/Create.html form the ticket 
>>> is created by the addresses in the CC line are not cc'ed with a copy 
>>> of the update.
>>>
>>> The only outgoing message is the AutoResponse.
>>>
>>> The addresses appear in a CC header in the new ticket history, tho'.
>>>
>>> Anyone else experience this? know what may be causing it?
>>>
>>> Gary
>>>
>>>     
>>>       
>> In etc/RT_Siteconfig.pm there is a setting called 
>> ParseNewMessagesForCC or something like that.  It might be set to 
>> 'undef' or '0'.  Change it to '1'.
>>
>>   
>>     
>
>
>