[rt-users] Q: How to change resolve template defaults

[Kenneth Crocker]

John,


	Why not just modify the Resolve template to include the last comment 
made on the ticket (at resolve time)?


Kenn
LBNL

John H. Nyhuis wrote:
>     Greetings,
> 
>     I am using RT 3.4, and when we resolve tickets, our final message is 
> saved as a comment by default.
>     Rather then bug our helpdesk personal to change this to "reply to 
> requestors" every time we close a ticket, I would like to change the 
> default from "comment" to "reply".
>     Does anyone know what file this would be specified in?
> 
>     Thanks,
> 
> John H. Nyhuis
> Sr. Computer Specialist
> Dept. of Pediatrics
> HS RR338, Box 356320
> University of Washington
> Desk: (206)-685-3884
> cabal at u.washington.edu
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