[rt-users] Form input interface

[Stephen Turner]

At Tuesday 4/17/2007 01:31 PM, Kenneth Crocker wrote:
>To all,
>
>         We want to create an interface to RT whereby users can 
> create tickets by sending in a form thru E-mail. Has anyone done 
> this and do you have any examples and helpful suggestions? Thanks.
>
>Kenn
>LBNL


Kenn,

Do you mean filling out a web form that generates email to RT? If so, 
we've used cgiemail to do that.

Also, Dirk Pape's ExtractCustomFieldValues (see wiki, Contributions 
section) works well with this approach so that custom field values 
can be supplied in the form.

Steve