[rt-users] Custom Status/Ticket disappears

[Torsten Brumm]

this is the only file i found ;-)

inside some searches are also status information hardcoded :-(

But this you can do by webui.

torsten

2007/4/18, Mathew Snyder <theillien at yahoo.com>:
>
> That seems easy enough.  Are there other places where code has to be
> inserted or
> is this the only file?
>
> Mathew
>
> Torsten Brumm wrote:
> > Here is a simple example for quicksearch:
> > <div class="ticket-overview">
> > <&|/Widgets/TitleBox, title => loc("Quick search"), bodyclass => "",
> >    titleright => loc("Edit"), titleright_href =>
> > $RT::WebPath.'/Prefs/Quicksearch.html' &>
> > <& /Elements/QueueSummary,
> >    cache => 'quick_search_queues',
> >    queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') &&
> > !exists $unwanted->{$_->Name} },
> >    conditions => [ {cond => "Status = 'new'",  name => loc ('new')  },
> >                    {cond => "Status = 'open'", name => loc ('open') },
> >                    {cond => "Status = 'accepted'", name => loc
> > ('accepted') },
> >                    {cond => "Status = 'implement'", name => loc
> > ('implemented') },
> >                    {cond => "Status = 'approved'", name => loc
> > ('approved') },
> >                    {cond => "Status = 'stalled'", name => loc
> ('stalled') },
> >                    {cond => "Status = 'pending'", name => loc
> > ('pending') },
> >                    {cond => "Status = 'authorized'", name => loc
> > ('authorized') },
> >                    {cond => "Status = 'resolved'", name => loc
> > ('resolved') }] &>
> > </&>
> > </div>
> > <%INIT>
> > my $unwanted =
> > $session{'CurrentUser'}->UserObj->Preferences('QuickSearch', {});
> > </%INIT>
> >
> > i had to add my custom status to this file.
> >
> > For the rest like tickets i own and so on, its enough if you go to edit
> > in this module and edit the search string.
> >
> > Torsten
> >
> > 2007/4/18, Mathew Snyder < theillien at yahoo.com
> > <mailto:theillien at yahoo.com>>:
> >
> >     I used the method in the wiki for adding a custom active status to
> my
> >     configuration (development box).  It shows up fine.  However, when I
> >     select it,
> >     ticket I've applied it to disappears from my list of owned
> >     tickets.  How can I
> >     adjust this to force the ticket to stay available the way stalled
> does?
> >
> >     Thanks
> >     Mathew
> >     _______________________________________________
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> >
> >
> >
> > --
> > MFG
> >
> > Torsten Brumm
> >
> > http://www.torsten-brumm.de <http://www.torsten-brumm.de>
>



-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
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