[rt-users] Attachment Problems
Steven Hollingsworth
steven at aznc.com
Wed Apr 18 11:52:55 EDT 2007
Hello list, I tried to debug/solve this but had no luck.
I'm trying to attach a 90k file to a ticket, and get a 27b file with the wrong encoding
([application/x-crossover-pdf 27b]) inside the ticket.
I've followed the instructions outlined on the wiki regarding
attachments. Changed my.cnf and RT_SiteConfig.pm
Google was not my friend on this one (searched encode error at end of
this e-mail) +RT +"Encode::Guess failed"
Attached is the info for my current setup.
Thanks,
~ stevo
=====================
Output of System Configuration
=====================
Loaded perl modules
Perl v5.8.8 under linux
Apache2::Access v2.000003;
Apache2::Connection v2.000003;
Apache2::Const v2.000003;
Apache2::Log v2.000003;
Apache2::Module v2.000003;
Apache2::RequestIO v2.000003;
Apache2::RequestRec v2.000003;
Apache2::RequestUtil v2.000003;
Apache2::Response v2.000003;
Apache2::ServerRec v2.000003;
Apache2::ServerUtil v2.000003;
Apache2::Status v4.00;
Apache::DBI v1.06;
Apache::Session v1.80;
Apache::Session::File v1.54;
Apache::Session::Generate::MD5 v2.1;
Apache::Session::Lock::File v1.02;
Apache::Session::Serialize::Storable v1.00;
Apache::Session::Store::File v1.02;
APR v0.009000;
APR::Const v0.009000;
APR::Pool v0.009000;
APR::Status v0.009000;
APR::Table v0.009000;
AutoLoader v5.60;
base v2.07;
Benchmark v1.07;
bytes v1.02;
Cache::Simple::TimedExpiry v0.27;
capitalization v0.03;
Carp v1.04;
CGI v3.27;
CGI::Cookie v1.27;
CGI::Util v1.5;
Class::Container v0.12;
Class::Data::Inheritable v0.06;
Class::ReturnValue v0.53;
Clone v0.22;
constant v1.05;
Cwd v3.24;
Data::Dumper v2.121_08;
Date::Format v2.22;
Date::Parse v2.27;
DBD::mysql v3.0008;
DBI v1.53;
DBIx::SearchBuilder v1.48;
DBIx::SearchBuilder::Union v0;
DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.13;
Devel::StackTraceFrame v0.6;
Devel::Symdump v2.0604;
Digest::base v1.00;
Digest::MD5 v2.36;
DynaLoader v1.05;
Encode v2.12;
Encode::Alias v2.04;
Encode::Config v2.01;
Encode::Encoding v2.02;
Errno v1.0901;
Exception::Class v1.23;
Exception::Class::Base v1.2;
Exporter v5.58;
Exporter::Heavy v5.58;
Fcntl v1.05;
File::Basename v2.74;
File::Glob v1.05;
File::Path v1.08;
File::Spec v3.24;
File::Spec::Functions v1.3;
File::Spec::Unix v1.5;
File::Temp v0.17;
FileHandle v2.01;
HTML::Element v3.23;
HTML::Entities v1.35;
HTML::Formatter v2.04;
HTML::FormatText v2.04;
HTML::Mason v1.35;
HTML::Mason::ApacheHandler v1.69;
HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;
HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;
HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;
HTML::Mason::Exceptions v1.43;
HTML::Parser v3.55;
HTML::Scrubber v0.08;
HTML::Tagset v3.10;
HTML::TreeBuilder v3.23;
HTTP::Date v1.47;
I18N::LangTags v0.35;
integer v1.00;
IO v1.22;
IO::File v1.13;
IO::Handle v1.25;
IO::InnerFile v2.110;
IO::Lines v2.110;
IO::Scalar v2.110;
IO::ScalarArray v2.110;
IO::Seekable v1.1;
IO::Wrap v2.110;
IO::WrapTie v2.110;
IPC::Open2 v1.02;
IPC::Open3 v1.02;
lib v0.5565;
List::Util v1.19;
Locale::Maketext v1.10;
Locale::Maketext::Fuzzy v0.02;
Locale::Maketext::Lexicon v0.62;
Locale::Maketext::Lexicon::Gettext v0.15;
Log::Dispatch v2.14;
Log::Dispatch::Base v1.09;
Log::Dispatch::Output v1.26;
Log::Dispatch::Screen v1.17;
Log::Dispatch::Syslog v1.18;
Mail::Address v1.74;
Mail::Field v1.74;
Mail::Field::AddrList v1.74;
Mail::Field::Date v1.74;
Mail::Header v1.74;
Mail::Internet v1.74;
MIME::Base64 v3.07;
MIME::Body v5.420;
MIME::Decoder v5.420;
MIME::Entity v5.420;
MIME::Field::ContDisp v5.420;
MIME::Field::ConTraEnc v5.420;
MIME::Field::ContType v5.420;
MIME::Field::ParamVal v5.420;
MIME::Head v5.420;
MIME::Parser v5.420;
MIME::QuotedPrint v3.07;
MIME::Tools v5.420;
MIME::Words v5.420;
mod_perl v2.000003;
mod_perl2 v2.000003;
ModPerl::Const v2.000003;
ModPerl::Global v2.000003;
ModPerl::Registry v1.99;
ModPerl::RegistryCooker v1.99;
ModPerl::Util v2.000003;
Module::Versions::Report v1.02;
overload v1.04;
Params::Validate v0.86;
POSIX v1.09;
re v0.05;
Regexp::Common v2.120;
Regexp::Common::delimited v2.104;
RT v3.6.3;
RT::Interface::Email v2;
Scalar::Util v1.19;
SelectSaver v1.01;
Socket v1.78;
Storable v2.15;
strict v1.03;
Symbol v1.06;
Sys::Syslog v0.18;
Text::Autoformat v1.13;
Text::Quoted v1.8;
Text::Reform v1.11;
Text::Tabs v2007.0711;
Text::Template v1.44;
Text::Wrapper v1.000;
Time::HiRes v1.9;
Time::JulianDay v2003.1125;
Time::Local v1.13;
Time::ParseDate v2006.0814;
Time::Timezone v2006.0814;
Time::Zone v2.22;
UNIVERSAL v1.01;
UNIVERSAL::require v0.11;
URI v1.35;
URI::Escape v3.28;
URI::URL v5.03;
URI::WithBase v2.19;
utf8 v1.06;
vars v1.01;
warnings v1.05;
warnings::register v1.01;
XSLoader v0.06;
RT Variables
RT::AmbiguousDayInPast 1
RT::BasePath //var/www/localhost/rt-3.6.3
RT::BinPath //var/www/localhost/rt-3.6.3/bin
RT::CORE_CONFIG_FILE //var/www/localhost/rt-3.6.3/etc/RT_Config.pm
RT::CommentAddress RT_CommentAddressNotSet
RT::CorrespondAddress RT_CorrespondAddressNotSet
RT::DatabaseHost localhost
RT::DatabaseName rt3
RT::DatabasePassword Password not printed
RT::DatabaseRTHost localhost
RT::DatabaseType mysql
RT::DatabaseUser someuser
RT::DateDayBeforeMonth 1
RT::DefaultSearchResultFormat '<B><A HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '', '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>', '<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>'
RT::DefaultSummaryRows 10
RT::EmailOutputEncoding utf-8
RT::EtcPath //var/www/localhost/rt-3.6.3/etc
RT::FriendlyFromLineFormat "%s via RT" <%s>
RT::FriendlyToLineFormat "%s of host.example.com Ticket #%s":;
RT::LocalEtcPath //var/www/localhost/rt-3.6.3/local/etc
RT::LocalLexiconPath //var/www/localhost/rt-3.6.3/local/po
RT::LocalPath //var/www/localhost/rt-3.6.3/local
RT::LogDir //var/www/localhost/rt-3.6.3/var/log
RT::LogToFileNamed rt.log
RT::LogToScreen error
RT::LogToSyslog debug
RT::LogoURL /NoAuth/images/bplogo.gif
RT::LoopsToRTOwner 1
RT::MailCommand sendmailpipe
RT::MasonComponentRoot //var/www/localhost/htdocs/rt
RT::MasonDataDir //var/www/localhost/rt-3.6.3/var/mason_data
RT::MasonLocalComponentRoot //var/www/localhost/rt-3.6.3/local/html
RT::MasonSessionDir //var/www/localhost/rt-3.6.3/var/session_data
RT::MaxAttachmentSize 10000000
RT::MaxInlineBody 13456
RT::MessageBoxWidth 72
RT::MessageBoxWrap HARD
RT::MinimumPasswordLength 5
RT::OldestTransactionsFirst 1
RT::Organization host.example.com
RT::OwnerEmail root
RT::RTAddressRegexp ^rt\@example.com$
RT::RecordOutgoingEmail 1
RT::RedistributeAutoGeneratedMessages privileged
RT::SITE_CONFIG_FILE //var/www/localhost/rt-3.6.3/etc/RT_SiteConfig.pm
RT::SendmailArguments -oi -t
RT::SendmailBounceArguments -f "<>"
RT::SendmailPath /usr/sbin/sendmail
RT::ShowTransactionImages 1
RT::StrictLinkACL 1
RT::Timezone US/Pacific
RT::UseFriendlyFromLine 1
RT::VERSION 3.6.3
RT::VarPath //var/www/localhost/rt-3.6.3/var
RT::WebBaseURL http://rt.local:8082
RT::WebDefaultStylesheet 3.5-default
RT::WebFlushDbCacheEveryRequest 1
RT::WebImagesURL /NoAuth/images/
RT::WebPort 8082
RT::WebSessionClass Apache::Session::File
RT::WebURL http://rt.local:8082/
RT::rtname host.example.com
Perl configuration
Summary of my perl5 (revision 5 version 8 subversion 8) configuration:
Platform:
osname=linux, osvers=2.6.16-gentoo-r1, archname=i686-linux
uname='linux host 2.6.16-gentoo-r1 #1 smp wed may 31 07:35:01 pdt 2006 i686 intel(r) pentium(r) 4 cpu 3.40ghz gnulinux '
config_args='-des -Darchname=i686-linux -Dcccdlflags=-fPIC -Dccdlflags=-rdynamic -Dcc=i686-pc-linux-gnu-gcc -Dprefix=/usr -Dvendorprefix=/usr -Dsiteprefix=/usr -Dlocincpth= -Doptimize=-O2 -march=pentium4 -fomit-frame-pointer -Duselargefiles -Dd_semctl_semun -Dscriptdir=/usr/bin -Dman1dir=/usr/share/man/man1 -Dman3dir=/usr/share/man/man3 -Dinstallman1dir=/usr/share/man/man1 -Dinstallman3dir=/usr/share/man/man3 -Dman1ext=1 -Dman3ext=3pm -Dinc_version_list=5.8.
=====================
Log Entries, no errors in mysql.log, no logs in rt/var/logs
=====================
Apr 18 06:47:54 host RT: Encode::Guess failed: ; fallback to iso-8859-1 (//var/www/localhost/rt-3.6.3/lib/RT/I18N.pm:414)
Apr 18 06:47:54 host RT: Encode::Guess failed: ; fallback to iso-8859-1 (//var/www/localhost/rt-3.6.3/lib/RT/I18N.pm:414)
Apr 18 06:47:55 host RT: <rt-3.6.3-16654-1176904075-526.15-3-0 at host.example.com> #15/147 - Scrip 3 (//var/www/localhost/rt-3.6.3/lib/RT/Action/SendEmail.pm:243)
Apr 18 06:47:55 host RT: <rt-3.6.3-16654-1176904075-526.15-3-0 at host.example.com> sent To: steven at example.com (//var/www/localhost/rt-3.6.3/lib/RT/Action/SendEmail.pm:274)
Apr 18 06:47:55 host RT: <rt-3.6.3-16654-1176904075-1649.15-4-0 at host.example.com> #15/147 - Scrip 4 (//var/www/localhost/rt-3.6.3/lib/RT/Action/SendEmail.pm:243)
Apr 18 06:47:55 host RT: <rt-3.6.3-16654-1176904075-1649.15-4-0 at host.example.com> No recipients found. Not sending. (//var/www/localhost/rt-3.6.3/lib/RT/Action/SendEmail.pm:255)
Apr 18 06:47:55 host RT: Ticket 15 created in queue 'General' by steven (//var/www/localhost/rt-3.6.3/lib/RT/Ticket_Overlay.pm:754)
----- End forwarded message -----
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