[rt-users] Error writing to rt.log
Roy El-Hames
rfh at pipex.net
Wed Aug 1 13:01:09 EDT 2007
most likely permissions on rt.log ..
make sure your web user can write to rt.log
chown your_web_user:your_web_group rt.log
Roy
Mathew Snyder wrote:
> I just cleared out a 35GB rt.log file. Now, people are getting intermittent errors:
>
>
>
> System error
>
> error: Cannot write to '/usr/local/rt-3.6.1/var/log/rt.log': at
> /usr/lib/perl5/vendor_perl/5.8.8/Log/Dispatch/File.pm line 124.
>
> context:
> ...
> 120: }
> 121: else
> 122: {
> 123: $fh = $self->{fh};
> 124: print $fh $p{message}
> 125: or die "Cannot write to '$self->{filename}': $!";
> 126: }
> 127: }
> 128:
> ...
> code stack:
> /usr/lib/perl5/vendor_perl/5.8.8/Log/Dispatch/File.pm:124
> /usr/lib/perl5/vendor_perl/5.8.8/Log/Dispatch/Output.pm:41
> /usr/lib/perl5/vendor_perl/5.8.8/Log/Dispatch.pm:95
> /usr/lib/perl5/vendor_perl/5.8.8/Log/Dispatch.pm:74
> /usr/local/rt-3.6.1/lib/RT/Interface/Web.pm:1637
> /usr/local/rt-3.6.1/share/html/Search/Build.html:227
> /usr/local/rt-3.6.1/share/html/autohandler:279
>
> raw error
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> Cannot write to '/usr/local/rt-3.6.1/var/log/rt.log': at
> /usr/lib/perl5/vendor_perl/5.8.8/Log/Dispatch/File.pm line 124.
>
>
>
>
>
> Trace begun at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Exceptions.pm
> line 129
>
> HTML::Mason::Exceptions::rethrow_exception('Cannot write to
> \'/usr/local/rt-3.6.1/var/log/rt.log\': at
> /usr/lib/perl5/vendor_perl/5.8.8/Log/Dispatch/File.pm line 124.^J')
> called at /usr/lib/perl5/vendor_perl/5.8.8/Log/Dispatch/File.pm line 124
>
> Log::Dispatch::File::log_message('Log::Dispatch::File=HASH(0xa7e6a64)',
> 'level', 'warning', 'name', 'rtlog', 'message', '[Wed Aug 1 16:27:01
> 2007] [warning]: Use of uninitialized value in pattern match (m//) at
> /usr/local/rt-3.6.1//lib/RT/Interface/Web.pm line 1637.
> (/usr/local/rt-3.6.1//lib/RT/Interface/Web.pm:1637)^J') called at
> /usr/lib/perl5/vendor_perl/5.8.8/Log/Dispatch/Output.pm line 41
>
> Log::Dispatch::Output::log(undef, 'level', 'warning', 'name', 'rtlog',
> 'message', 'Use of uninitialized value in pattern match (m//) at
> /usr/local/rt-3.6.1//lib/RT/Interface/Web.pm line 1637.^J') called at
> /usr/lib/perl5/vendor_perl/5.8.8/Log/Dispatch.pm line 95
>
> Log::Dispatch::_log_to('Log::Dispatch=HASH(0xa68d768)', 'level',
> 'warning', 'name', 'rtlog', 'message', 'Use of uninitialized value in
> pattern match (m//) at /usr/local/rt-3.6.1//lib/RT/Interface/Web.pm line
> 1637.^J') called at /usr/lib/perl5/vendor_perl/5.8.8/Log/Dispatch.pm
> line 74
>
> Log::Dispatch::log(undef, 'level', 'warning', 'message', 'Use of
> uninitialized value in pattern match (m//) at
> /usr/local/rt-3.6.1//lib/RT/Interface/Web.pm line 1637.^J') called at
> /usr/local/rt-3.6.1/lib/RT/Interface/Web.pm line 1637
>
> HTML::Mason::Commands::_parse_saved_search(undef) called at
> /usr/local/rt-3.6.1/share/html/Search/Build.html line 227
>
> HTML::Mason::Commands::__ANON__('Order', 'ASC|ASC|ASC|ASC', 'Query', '
> Owner = \'ltesterman\' AND Status = \'open\'', 'Rows', 50, 'OrderBy',
> 'id|||', 'Format', '\' <b><a
> href="/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#\',^J\'<b><a
> href="/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITLE:Subject\
> ',^J\'__Status__\',^J\'__QueueName__\',^J\'__OwnerName__\',^J\'__Priorit
> y__\',^J\'__NEWLINE__\',^J\'\',^J\'<small>__Requestors__</small>\',^J\'<
> small>__CreatedRelative__</small>\',^J\'<small>__ToldRelative__</small>\
> ',^J\'<small>__LastUpdatedRelative__</small>\',^J\'<small>__TimeLeft__</
> small>\'', 'Page', 1, 'Rows', 50, 'Format', '\' <b><a
> href="/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#\',^J\'<b><a
> href="/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITLE:Subject\
> ',^J\'__Status__\',^J\'__QueueName__\',^J\'__OwnerName__\',^J\'__Priorit
> y__\',^J\'__NEWLINE__\',^J\'\',^J\'<small>__Requestors__</small>\',^J\'<
> small>__CreatedRelative__</small>\',^J\'<small>__ToldRelative__</small>\
> ',^J\'<small>__LastUpdatedRelative__</small>\',^J\'<small>__TimeLeft__</
> small>\'', 'Query', ' Owner = \'ltesterman\' AND Status = \'open\'',
> 'Page', 1, 'Order', 'ASC|ASC|ASC|ASC', 'OrderBy', 'id|||') called at
> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
>
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xab
> e62d0)', 'Order', 'ASC|ASC|ASC|ASC', 'Query', ' Owner = \'ltesterman\'
> AND Status = \'open\'', 'Rows', 50, 'OrderBy', 'id|||', 'Format', '\'
> <b><a
> href="/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#\',^J\'<b><a
> href="/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITLE:Subject\
> ',^J\'__Status__\',^J\'__QueueName__\',^J\'__OwnerName__\',^J\'__Priorit
> y__\',^J\'__NEWLINE__\',^J\'\',^J\'<small>__Requestors__</small>\',^J\'<
> small>__CreatedRelative__</small>\',^J\'<small>__ToldRelative__</small>\
> ',^J\'<small>__LastUpdatedRelative__</small>\',^J\'<small>__TimeLeft__</
> small>\'', 'Page', 1, 'Rows', 50, 'Format', '\' <b><a
> href="/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#\',^J\'<b><a
> href="/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITLE:Subject\
> ',^J\'__Status__\',^J\'__QueueName__\',^J\'__OwnerName__\',^J\'__Priorit
> y__\',^J\'__NEWLINE__\',^J\'\',^J\'<small>__Requestors__</small>\',^J\'<
> small>__CreatedRelative__</small>\',^J\'<small>__ToldRelative__</small>\
> ',^J\'<small>__LastUpdatedRelative__</small>\',^J\'<small>__TimeLeft__</
> small>\'', 'Query', ' Owner = \'ltesterman\' AND Status = \'open\'',
> 'Page', 1, 'Order', 'ASC|ASC|ASC|ASC', 'OrderBy', 'id|||') called at
> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
>
> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
> line 1245
>
> HTML::Mason::Request::comp(undef, undef, 'Order', 'ASC|ASC|ASC|ASC',
> 'Query', ' Owner = \'ltesterman\' AND Status = \'open\'', 'Rows', 50,
> 'OrderBy', 'id|||', 'Format', '\' <b><a
> href="/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#\',^J\'<b><a
> href="/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITLE:Subject\
> ',^J\'__Status__\',^J\'__QueueName__\',^J\'__OwnerName__\',^J\'__Priorit
> y__\',^J\'__NEWLINE__\',^J\'\',^J\'<small>__Requestors__</small>\',^J\'<
> small>__CreatedRelative__</small>\',^J\'<small>__ToldRelative__</small>\
> ',^J\'<small>__LastUpdatedRelative__</small>\',^J\'<small>__TimeLeft__</
> small>\'', 'Page', 1, 'Rows', 50, 'Format', '\' <b><a
> href="/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#\',^J\'<b><a
> href="/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITLE:Subject\
> ',^J\'__Status__\',^J\'__QueueName__\',^J\'__OwnerName__\',^J\'__Priorit
> y__\',^J\'__NEWLINE__\',^J\'\',^J\'<small>__Requestors__</small>\',^J\'<
> small>__CreatedRelative__</small>\',^J\'<small>__ToldRelative__</small>\
> ',^J\'<small>__LastUpdatedRelative__</small>\',^J\'<small>__TimeLeft__</
> small>\'', 'Query', ' Owner = \'ltesterman\' AND Status = \'open\'',
> 'Page', 1, 'Order', 'ASC|ASC|ASC|ASC', 'OrderBy', 'id|||') called at
> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 914
>
> HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HAS
> H(0xb1221f4)', 'Rows', 50, 'Format', '\' <b><a
> href="/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#\',^J\'<b><a
> href="/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITLE:Subject\
> ',^J\'__Status__\',^J\'__QueueName__\',^J\'__OwnerName__\',^J\'__Priorit
> y__\',^J\'__NEWLINE__\',^J\'\',^J\'<small>__Requestors__</small>\',^J\'<
> small>__CreatedRelative__</small>\',^J\'<small>__ToldRelative__</small>\
> ',^J\'<small>__LastUpdatedRelative__</small>\',^J\'<small>__TimeLeft__</
> small>\'', 'Query', ' Owner = \'ltesterman\' AND Status = \'open\'',
> 'Page', 1, 'Order', 'ASC|ASC|ASC|ASC', 'OrderBy', 'id|||') called at
> /usr/local/rt-3.6.1/share/html/autohandler line 279
>
> HTML::Mason::Commands::__ANON__('Order', 'ASC|ASC|ASC|ASC', 'Query', '
> Owner = \'ltesterman\' AND Status = \'open\'', 'Rows', 50, 'OrderBy',
> 'id|||', 'Format', '\' <b><a
> href="/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#\',^J\'<b><a
> href="/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITLE:Subject\
> ',^J\'__Status__\',^J\'__QueueName__\',^J\'__OwnerName__\',^J\'__Priorit
> y__\',^J\'__NEWLINE__\',^J\'\',^J\'<small>__Requestors__</small>\',^J\'<
> small>__CreatedRelative__</small>\',^J\'<small>__ToldRelative__</small>\
> ',^J\'<small>__LastUpdatedRelative__</small>\',^J\'<small>__TimeLeft__</
> small>\'', 'Page', 1) called at
> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
>
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa8
> 90a08)', 'Order', 'ASC|ASC|ASC|ASC', 'Query', ' Owner = \'ltesterman\'
> AND Status = \'open\'', 'Rows', 50, 'OrderBy', 'id|||', 'Format', '\'
> <b><a
> href="/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#\',^J\'<b><a
> href="/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITLE:Subject\
> ',^J\'__Status__\',^J\'__QueueName__\',^J\'__OwnerName__\',^J\'__Priorit
> y__\',^J\'__NEWLINE__\',^J\'\',^J\'<small>__Requestors__</small>\',^J\'<
> small>__CreatedRelative__</small>\',^J\'<small>__ToldRelative__</small>\
> ',^J\'<small>__LastUpdatedRelative__</small>\',^J\'<small>__TimeLeft__</
> small>\'', 'Page', 1) called at
> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1246
>
> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
> line 1245
>
> HTML::Mason::Request::comp(undef, undef, undef, 'Order',
> 'ASC|ASC|ASC|ASC', 'Query', ' Owner = \'ltesterman\' AND Status =
> \'open\'', 'Rows', 50, 'OrderBy', 'id|||', 'Format', '\' <b><a
> href="/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#\',^J\'<b><a
> href="/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITLE:Subject\
> ',^J\'__Status__\',^J\'__QueueName__\',^J\'__OwnerName__\',^J\'__Priorit
> y__\',^J\'__NEWLINE__\',^J\'\',^J\'<small>__Requestors__</small>\',^J\'<
> small>__CreatedRelative__</small>\',^J\'<small>__ToldRelative__</small>\
> ',^J\'<small>__LastUpdatedRelative__</small>\',^J\'<small>__TimeLeft__</
> small>\'', 'Page', 1) called at
> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 459
>
> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
> line 459
>
> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
> line 411
>
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb
> 1221f4)') called at
> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 168
>
> HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheH
> andler=HASH(0xb1221f4)') called at
> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 826
>
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=H
> ASH(0x8c77308)', 'Apache2::RequestRec=SCALAR(0xb20d680)') called at
> /usr/local/rt-3.6.1/bin/webmux.pl line 123
>
> eval {...} at /usr/local/rt-3.6.1/bin/webmux.pl line 123
>
> RT::Mason::handler('Apache2::RequestRec=SCALAR(0xb20d680)') called at -e
> line 0
>
> eval {...} at -e line 0
>
>
> Any thoughts?
> Mathew
>
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