[rt-users] Missing/Hiding history post upgrade

Kristian Davies kristian.davies at gmail.com
Thu Aug 2 06:01:26 EDT 2007


I was wondering if someone could shed some light on my little problem.

I have rt running on machine A with 45k tickets in production use.  I
thought I would do a couple of test upgrades on machine B.  A is
running Apache1.x, mysql4,redhat7.2, rt 3.0.7 . B is Apache2+mod_perl,
mysql5,CentOS4.4, RT3.6.4 perl5.8.8.

I followed the upgrade instructions and ran the schema/acl/insert
updates for each version, deleted Mason/obj (if there was data).

I still get the following messages when I click on a ticket.  I also
get the second error message if I click on 'basic'.   Apart from this,
everything seems to work, I even get the history if I click on
history.

Thanks very muchly for any light shedders out there...

-Kristian




(Message when i click on a ticket)
error:   	RT::Queue::TicketCustomFields Unimplemented in
HTML::Mason::Commands.
(/opt/rt3/share/html/Ticket/Elements/ShowSummary line 57)
context:  	
...  	
492:  	else {
493:  	my ( $package, $filename, $line );
494:  	( $package, $filename, $line ) = caller;
495:  	
496:  	die "$AUTOLOAD Unimplemented in $package. ($filename line $line) \n";
497:  	}
498:  	
499:  	}
500:  	
...  	
code stack:  	/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Record.pm:496
/opt/rt3/share/html/Ticket/Elements/ShowSummary:57
/opt/rt3/share/html/Ticket/Display.html:58
/opt/rt3/share/html/Widgets/TitleBox:51
/opt/rt3/share/html/Ticket/Display.html:59
/opt/rt3/share/html/autohandler:291

(message when I click on basic)
error:   	RT::Queue::TicketCustomFields Unimplemented in
HTML::Mason::Commands. (/opt/rt3/share/html/Ticket/Modify.html line
67)
context:  	
...  	
492:  	else {
493:  	my ( $package, $filename, $line );
494:  	( $package, $filename, $line ) = caller;
495:  	
496:  	die "$AUTOLOAD Unimplemented in $package. ($filename line $line) \n";
497:  	}
498:  	
499:  	}
500:  	
...  	
code stack:  	/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Record.pm:496
/opt/rt3/share/html/Ticket/Modify.html:67
/opt/rt3/share/html/autohandler:291



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