[rt-users] Exclude queue from 10 Newest Unowned Tickets

[Drew Barnes]

Save a custom search and add it in place of that block on the ata a
glance page.


Chris Poupart wrote:
> That changes things globally though, if I am not mistaken.
>
> I was hoping for a solution that allowed a per-user change (namely,
> for me, who can see all of our queues, but really I only deal with 5
> or 6 of them on a regular basis).
>
> Ah well.
>
> Thanks.
>
> -- Chris
>
> Mathew Snyder wrote:
>> When you click on the Edit link on the header it will take you to
>> Preferences->RT at a glance->Customize "N" Newest Unowned Tickets. 
>> At the top
>> will be a link that called "Search - Unowned Tickets".
>>
>> I'm guessing one has to have Admin rights in RT to be able to do this.
>>
>> Keep up with me and what I'm up to: http://theillien.blogspot.com
>>
>>
>> Chris Poupart wrote:
>>  
>>> If you don't mind me asking... what was the solution?
>>>
>>> Last time I tried to adjust that, I triggered a bug and caused all of
>>> the links on the 10 Newest Unowned Tickets to disappear.
>>>
>>> -- Chris
>>>
>>> Mathew Snyder wrote:
>>>    
>>>> Nevermind...I've yet again found the solution AFTER asking about it.
>>>>
>>>> shame on me.
>>>>
>>>> Keep up with me and what I'm up to: http://theillien.blogspot.com
>>>>
>>>>
>>>> Mathew Snyder wrote:
>>>>  
>>>>      
>>>>> I'm not seeing anything obvious in the Configuration menu to do
>>>>> this.  Is it
>>>>> possible?
>>>>>
>>>>>             
>
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-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati