[rt-users] History Display for a Ticket

[Scott T. Hildreth]

On Thu, 2007-08-02 at 11:53 -0500, Scott T. Hildreth wrote:
> On Thu, 2007-08-02 at 09:27 -0700, Kenneth Crocker wrote:
> > Scott,
> > 
> > 
> > 	Normally, I would say that giving the privilege "ShowOutgoingEmail" 
> > would do the trick. It works just like "ShowTicketComments". Having 
> > rights like "SeeQueue" and "ShowTicket" does not do the trick alone. 
> > However, I am now a little confused hearing that flipping the switch on 
> > $OldestTransactionsFirst did the trick. 
> 
>   Maybe, I didn't explain it right.  They can see the replies & email it
> is that all the history does not display on the page.  By reversing the 
> order the newer transactions fill the page now and the older history is
> not displaying.  I'm wondering if this is some sort of limit set?
> 

  This ticket I am looking at has 83 transactions.  Only 17 or so show 
  up in the History section of the page.  Is there a way to display all
  the transactions or have "next page" link?   Does anyone else have 
  this issue?   

> 
> > Unless you had already granted 
> > that privilege ("ShowOutgoingEmail") and the descending order was the 
> > problem. Interesting.
> > 
> > 
> > Kenn
> > LBNL
> > 
> > 
> > Scott T. Hildreth wrote:
> > > I know I must be missing something obvious hear, but I can't find the
> > > answer.   I've had complaints about updates not displaying for a ticket.
> > > The email would go out, but the reply was not shown in the Ticket
> > > History.   I looked into it and saw the data was there just not
> > > displaying on the web page.  So I set the $OldestTransactionsFirst
> > > to '0' and the data showed up to the top of the history.  This turned
> > > to be an option the users wanted anyways.  My question is how do you 
> > > access the history data that is not showing on the page?  
> > > 
> > > 
> > > Thanks.
> > > 
-- 
Scott T. Hildreth <shildret at scotth.emsphone.com>