[rt-users] Trying to change the logo. Fedora Core 7, RT3.6.3 yum install
James Moseley
jmoseley at corp.xanadoo.com
Wed Aug 8 11:25:27 EDT 2007
I would assume /usr/local/lib/rt3 exists? Is /usr/share/rt3 simply a
symbolic link to /usr/local/lib/rt3?
If RT is actually installed in /usr/local/lib, then see if
/usr/local/lib/rt3/local/html exists.
Lastly, check your Apache config and logs to see where RT is pulling the RT
logo from. That will at least give you start. If you still can't figure
it out, simply edit the default Logo file (instead of trying to override
the default Logo file by having the file local/html/Elements/Logo).
James Moseley
Luke E Morgan
<lmorgan at mtl-inst
.com> To
James Moseley
08/08/2007 10:09 <jmoseley at corp.xanadoo.com>
AM cc
rt-users at lists.bestpractical.com
Subject
Re: [rt-users] Trying to change the
logo. Fedora Core 7, RT3.6.3 yum
install
James,
Thanks for pointing that out.
I was following some instructions somewhere in setting that up.
If I can find them, and I didn't just follow them wrong, then I'll correct
them !
Unfortunately, your suggestion hasn't fixed my problem, but has got me
thinking along different lines.
I noticed these two lines in the System Configuration in the web interface
RT::MasonLocalComponentRoot /usr/local/lib/rt3/html
RT::LocalPath /usr/local/lib/rt3
Should either or both of these point to
/usr/share/rt3/local/html
??
Luke
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Luke E Morgan, rt-users
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08/08/2007 15:44
Luke, just realized my response below was not sent to the list yesterday.
Reading your recent post, I just noticed something from your original post
yesterday:
> It has been installed into
> /usr/share/rt3
> I've created /usr/local/rt3/html/Elements/
> and copied the Logo file into that directory.
I am not familiar with the FC7 yum package of RT, but if the RT is
installed in /usr/share/rt3, why did you create your 'local' directory in
/usr/local?
You should have copied the Logo file to: /usr/share/rt3/local/html/Elements
(if you install from source, you have to create the Elements directory).
Unless there is something odd about the FC7 package, you currently have put
your Logo file in a directory (/usr/local/x.x.x) that will never be read by
RT. Perhaps you simply made a typo in your post?
James Moseley
James
Moseley/BTV/PEGAS
US To
Luke E Morgan
08/07/2007 08:35 <lmorgan at mtl-inst.com>
AM cc
Subject
Re: [rt-users] Trying to change the
logo. Fedora Core 7, RT3.6.3 yum
install(Document link: James
Moseley)
I know this is covered somewhere in the documentation, cause I had to
figure this out at one point myself. The method you are using below is for
versions prior to 3.6.x. For 3.6.x versions, to change the logo you need
put customized changes in the local directory. So, in your case, you'd
need to create /usr/local/rt3/local/html/Elements/ - then copy in the Logo
file, edit, delete the whole mason cache (looks like you are only deleting
parts of it?), and restart apache.
If that doesn't work, try getting rid of the Logo syntax in
RT_SiteConfig.pm and manually putting that stuff in the Logo file. For
example:
<a href="http://<RT URL>"><img src="<%$RT::WebImagesURL%>/<picutre
file>" alt="<%loc("<picture title>")%>"width="92" height="50"></a>
In order for the following to work, you'd need to define RT::WebImagesURL
in your RT_SiteConfig.pm:
Set($WebPath , "/rt");
Set($WebBaseURL , "https://<base RT URL>");
Set($WebImagesURL , $WebPath . "/NoAuth/images/");
James Moseley
Luke E Morgan
<lmorgan at mtl-inst
.com> To
Sent by: rt-users at lists.bestpractical.com
rt-users-bounces@ cc
lists.bestpractic
al.com Subject
[rt-users] Trying to change the
logo. Fedora Core 7, RT3.6.3 yum
08/07/2007 04:20 install
AM
I'm sure I'm just missing something simple, but I cannot seem to change the
BP logo on my install of RT 3.6.3 on Fedora Core 7.
I've installed RT using yum (lazy I know, but it works apart from this
issue).
It has been installed into
/usr/share/rt3
I've created /usr/local/rt3/html/Elements/
and copied the Logo file into that directory.
I've added the logo I want to use into /usr/share/rt3/html/NoAuth/images
It is a 92x50pixels jpeg.
Following suggestions from the wiki and the mailing list archives, I put
this line into the Logo file :
<a href="<%$RT::LogoLinkURL%>"><img src="<%$RT::LogoURL%>" alt="Intranet"
width="<%$RT::LogoWidth%>" height="<%$RT::LogoHeight%>" /></a>
I have modified by RT_SiteConfig.pm file.
If I log into the web interface, under tools, choose system configuration,
the following variables are set :
RT::LogoLinkURL http://192.168.66.1
RT::LogoURL /rt3/NoAuth/images/mtllogo.jpg
RT::LogoWidth 92
RT::LogoHeight 50
RT::MasonDataDir /var/cache/rt3/mason_data
I've tried stopping the webserver, deleting Logo.obj from
/var/cache/rt3/mason_data/obj/3989424063/standard
When I restart apache, and refresh the RT page, Logo.obj is recreated with
the best practical logo in it.
Where am I going wrong ? Can anyone point me in the right direction please
?
Thanks in advance
Luke
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