[rt-users] Auto close tickets

Mark Fuller mfuller at bandtel.com
Tue Aug 14 17:05:26 EDT 2007


Does any one have scripts to auto close tickets and remind customers who
have not updated a ticket?

What we want to do is after 7 days notify the requestor that a ticket is
waiting for them to update if they do not they get an email that the case
will close in 3 days and then have RT just close the ticket and send a note
the ticket was closed due to lack of response.


Mark Fuller



 


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