[rt-users] RT3.6 new install, URL format with no fqdn in "at a glance", other pages fine.

Sun Aug 19 20:22:46 EDT 2007

Solved!

So it turns out that my settings were off when I created the DB. I've been
configuring RT for the last couple days and a lot of changes were made after
the fact, as I found more and more hard coded references to the mysterious
"/rt" folder that RT expected me to install into. Anyway, after triple
checking all my RT_Config and RT_SiteConfig settings, and grepping my RT
folders for any occurrence of "Ticket/Display", I decided that it must be an
error in the database query for that view.

So, via the web interface for RT, I simply edited the view for the "10
Highest Priority Tickets I own", deleted the subject field, then readded the
subject field. Voila! All is well.

I think the view was created before my config file was correct. I must have
had an eeror in the webpath that I fixed post install.

Thanks to James and Others for the help.

-Aaron
-----Original Message-----
From: James Moseley [mailto:jmoseley at corp.xanadoo.com] 
Sent: Sunday, August 19, 2007 4:58 PM
To: aaron at thunderbirdbroadband.net
Cc: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] RT3.6 new install, URL format with no fqdn in "at a
glance", other pages fine.

You need to make your changes in RT_SiteConfig.pm.  Any settings in that
file override the defaults in RT_Config.pm.  That's step 1.

James Moseley

             <aaron at thunderbir                                             
             dbroadband.net>                                               
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                                                                   Subject 
                                       RE: [rt-users] RT3.6 new install,   
             08/19/2007 06:45          URL format with no fqdn in "at a    
             PM                        glance", other pages fine.          

A little more information that I just discovered. On the “At a glance/Home”
page view, the hyperlink in the ticket number is correct, but the one in
the title (which I was trying to use) is not. I found a similar problem in
the archives, but no responses.

I also saw in the archives that someone had the opposite problem after an
upgrade. In that case, the at a glance page rendered links properly, but
the other search results pages gave the http://ticket/display problem. In
that users case, changing the DefaultSearchResultFormat in the RT_Config
file took care of the problem, but not in my case. Apparently the at a
glance page does not use the value.

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
aaron at thunderbirdbroadband.net
Sent: Sunday, August 19, 2007 4:04 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] RT3.6 new install,URL format with no fqdn in "at a
glance", other pages fine.

Hello,

I have a new install of RT 3.6 on ubuntu 7.04 running ISPConfig and Cacti
with Apache 2 and fast cgi. Mysql for the database, postfix for mail.

The hyperlinks generated for viewing tickets from the “At a Glance” or
“home” page do not include the fully qualified domain name (
http://ticket/display.html?..). The Simple search and tickets views from
the top nav are renedering urls correctly. It seems that the 10 highest
priority tickets and the 10 newest unowned tickets views have this problem,
though the default quick search “general” and the other pages do not have
the problem.

I have checked the settings in the RT_Config and have the following
settings:
WebPath, “”
WebBaseURL, http://support.mydomain.com:$WebPort
DefaultSearchResultFormat, ‘<B><A HREF=”$RT::WebPath/Ticket/Display…….’

The odd thing is that the search result formatting works on all pages
except the home page/at a glance.

I am hoping that one of you are familiar with the difference between those
pages and where I may need to look for making adjustments.

Regards,

Aaron Sallade

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