[rt-users] Difference between a ticket AdminCc and queue AdminCc

[Todd Chapman]

You are correct. I meant ACL decisions regarding the ticket.

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On 12/3/07, Kenneth Crocker <KFCrocker at lbl.gov> wrote:
> Todd,
>
>
>         Your reply made me think. If I have a queue watcher Admincc set up with
> the right to "AdminQueue", does your answer mean that if I add a name to
> the TICKET AdminCc that this person will now have the right to
> "AdminQueue"? I don't think that is right. I do not think that the ACL
> is the same. email yes. Unless you are referring to ACL decisions ABOUT
> email, then I agree.
>
>
> Kenn
> LBNL
>
> On 12/3/2007 7:46 AM, Todd Chapman wrote:
> > They are treated equally when making ACL and email decisions.
> >
> > ----------------
> > Now playing: French Connection - Monte Carlo
> > http://foxytunes.com/artist/french+connection/track/monte+carlo
> >
> > On 12/3/07, slamp slamp <slackamp at gmail.com> wrote:
> >> Is there a way to distinguish if the AdminCc belongs to the ticket
> >> AdminCc or the queue AdminCc? Are they the same?
> >>
> >> We have an AdminCc group for a queue.
> >>
> >> We want to set corresponders as an AdminCc so they get Bcc'd instead of Cc'd.
> >>
> >> If I create a Scrip that says notify AdminCc on correspond, will RT
> >> send to the ticket AdminCc or the queue AdminCc?
> >>
> >> I don't know if I am making any sense but please help me clear this up.
> >>
> >>
> >> currently all corresponders are added as Cc's and they show up in the
> >> customers Cc list which we do not want. How can we avoid this?
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