[rt-users] Difference between a ticket AdminCc and queue AdminCc

[Kenneth Crocker]

Todd,

	Kool. Then we are in agreement, which makes me feel better. Thanks.

Kenn
LBNL

On 12/3/2007 12:41 PM, Todd Chapman wrote:
> You are correct. I meant ACL decisions regarding the ticket.
> 
> ----------------
> Now playing: The White Stripes - Stop Breaking Down
> http://foxytunes.com/artist/the+white+stripes/track/stop+breaking+down
> 
> On 12/3/07, Kenneth Crocker <KFCrocker at lbl.gov> wrote:
>> Todd,
>>
>>
>>         Your reply made me think. If I have a queue watcher Admincc set up with
>> the right to "AdminQueue", does your answer mean that if I add a name to
>> the TICKET AdminCc that this person will now have the right to
>> "AdminQueue"? I don't think that is right. I do not think that the ACL
>> is the same. email yes. Unless you are referring to ACL decisions ABOUT
>> email, then I agree.
>>
>>
>> Kenn
>> LBNL
>>
>> On 12/3/2007 7:46 AM, Todd Chapman wrote:
>>> They are treated equally when making ACL and email decisions.
>>>
>>> ----------------
>>> Now playing: French Connection - Monte Carlo
>>> http://foxytunes.com/artist/french+connection/track/monte+carlo
>>>
>>> On 12/3/07, slamp slamp <slackamp at gmail.com> wrote:
>>>> Is there a way to distinguish if the AdminCc belongs to the ticket
>>>> AdminCc or the queue AdminCc? Are they the same?
>>>>
>>>> We have an AdminCc group for a queue.
>>>>
>>>> We want to set corresponders as an AdminCc so they get Bcc'd instead of Cc'd.
>>>>
>>>> If I create a Scrip that says notify AdminCc on correspond, will RT
>>>> send to the ticket AdminCc or the queue AdminCc?
>>>>
>>>> I don't know if I am making any sense but please help me clear this up.
>>>>
>>>>
>>>> currently all corresponders are added as Cc's and they show up in the
>>>> customers Cc list which we do not want. How can we avoid this?
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>>
>