[rt-users] Re: Do not autocreate users

[Max Clark]

This can be resolved by creating a group "customers" and granting the
customers group createticket rights to the queue and leaving everyone
off.

On Nov 29, 2007 9:41 AM, Max Clark <max.clark at gmail.com> wrote:
> Hello,
>
> For a few of our queues I need to be able to autocreate users when
> they send email (I have this working from the documentation), while on
> other queues instead of autocreating new users  I want to hold
> messages from unknown users in a pending queue. When a ticket is moved
> from the pending queue to the real queue I want to create the
> requestor in the system for future use. Will RT support this?
>
> A more detailed flow is below.
>
> Thanks,
> Max
>
> - Requestor emails support at rt
> - Is valid user yes/no?
> -- If yes create ticket and send autoresponder
> -- If no create ticket in pending queue and send "you are an unknown
> user" autoresponder
> --- Support rep periodically checks pending queue and moves valid
> tickets back to the support queue, in the process RT creates a user
> from the requestor so future emails are not sent to the unknown queue
>