[rt-users] RT not generating email for CCs/AdminCCs

[Kenneth Crocker]

Matt,

	Navigate to Congifuration>Global>Scrips and tell me what scrips are 
listed. Then, navigate to Congifuration>Queues>(select the queue we are 
discussing)>Scrips and tell me what scrips are listed. That will give us 
a good start on finding out what is going on.


Kenn
LBNL

On 12/6/2007 10:07 AM, Matt Pounsett wrote:
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> On 2007-Dec-06, at 13:00, Kenneth Crocker wrote:
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>> Matt,
>>
>>
>>     Based on your comment about not seeing attempts in the log, it 
>> SOUNDS like there isn't a specific scrip for XX activity for AdminCc 
>> and Cc's, but since I'm sure you checked that, so it may be something 
>> else. I assume these persons were getting email for this activity 
>> before? What type of updates to the ticket are you talking about? When 
>> you upgraded, did you do anything with the tables involving scrips? 
>> Did you create NEW notification scrips or accidentally disable some?
>>
> 
> For that particular behaviour, we're just using the default scrips.  I 
> haven't specifically checked that because the database we're using is an 
> import/upgrade from the old one, and the old (default) scrips should be 
> there.. and I haven't made any changes to scrips in well over a year.
> 
> I hadn't actually considered that they may have stopped working for some 
> reason, but I can check that (I think).  I haven't seen any errors 
> logged anywhere related to this though, so I'll have to do some reading 
> to figure out how to even debug that.
> 
> Thanks for the idea.  I'll check into it.
> 
> Matt
> 
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