[rt-users] how to notify my "queue" group that a new ticket iscreated

[Helmuth Ramirez]

Hi Tom,
  We have something simple set up for this exact purpose.  

We created a new template:
<template>
CC: <my group's distribution list here or you can add them one address
per line at a time, just prefix the address with CC:>
RT-Attach-Message: yes

A new ticket has been created.

Ticket #{$Ticket->id()}
Requestor: {$Ticket->Requestors->MemberEmailAddressesAsString()}
Subject: {$Ticket->Subject}


Description:
{ $Ticket->Transactions->First->Content; }


</template>

And the scrip to run it:
<scrip>
Condition: On Create
Action: Notify Other Recipients
Template: <the one I used above>
</scrip>

Hope that helps :)

Helmuth
-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Tom H
Sent: Monday, December 10, 2007 8:47 PM
To: RT Users
Subject: [rt-users] how to notify my "queue" group that a new ticket
iscreated

Hi,

I have created a queue "Operations" and a group called "Operations
group", and assigned all available queue rights to that group. This
works in the sense that when the "operations" user logs in, they can see
the available ticket.

However I would like them to be notified that there is a new ticket, but
that is not happening.

Which right should I set, or do I need to add them to the watchers list?

Thanks,

T
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