[rt-users] Trouble after upgrade

Joshua Speer kuyote at yahoo.com
Tue Dec 11 14:31:03 EST 2007


Here is the raw error when I try to create a new
ticket:

RT::CustomField::MatchPattern Unimplemented in
HTML::Mason::Commands.
(/usr/share/request-tracker3.6/html/Elements/ValidateCustomFields
line 65) 


Trace begun at
/usr/share/perl5/HTML/Mason/Exceptions.pm line 129
HTML::Mason::Exceptions::rethrow_exception('RT::CustomField::MatchPattern
Unimplemented in HTML::Mason::Commands.
(/usr/share/request-tracker3.6/html/Elements/ValidateCustomFields
line 65) ^J') called at
/usr/share/perl5/DBIx/SearchBuilder/Record.pm line 495
DBIx::SearchBuilder::Record::AUTOLOAD('RT::CustomField=HASH(0x8324654)',
undef) called at
/usr/share/request-tracker3.6/html/Elements/ValidateCustomFields
line 65
HTML::Mason::Commands::__ANON__('CustomFields',
'RT::CustomFields=HASH(0x9af2760)', 'ARGSRef',
'HASH(0x960f230)') called at
/usr/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x83240c0)',
'CustomFields', 'RT::CustomFields=HASH(0x9af2760)',
'ARGSRef', 'HASH(0x960f230)') called at
/usr/share/perl5/HTML/Mason/Request.pm line 1251
eval {...} at /usr/share/perl5/HTML/Mason/Request.pm
line 1246
HTML::Mason::Request::comp(undef, undef,
'CustomFields', 'RT::CustomFields=HASH(0x9af2760)',
'ARGSRef', 'HASH(0x960f230)') called at
/usr/share/request-tracker3.6/html/Ticket/Create.html
line 247
HTML::Mason::Commands::__ANON__('Queue', 4, 'Queue',
4) called at /usr/share/perl5/HTML/Mason/Component.pm
line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x97fa2f0)',
'Queue', 4, 'Queue', 4) called at
/usr/share/perl5/HTML/Mason/Request.pm line 1256
eval {...} at /usr/share/perl5/HTML/Mason/Request.pm
line 1246
HTML::Mason::Request::comp(undef, undef, undef,
'Queue', 4, 'Queue', 4) called at
/usr/share/perl5/HTML/Mason/Request.pm line 915
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x859eec8)',
'Queue', 4) called at
/usr/share/request-tracker3.6/html/autohandler line
279
HTML::Mason::Commands::__ANON__('Queue', 4) called at
/usr/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x87f0858)',
'Queue', 4) called at
/usr/share/perl5/HTML/Mason/Request.pm line 1251
eval {...} at /usr/share/perl5/HTML/Mason/Request.pm
line 1246
HTML::Mason::Request::comp(undef, undef, undef,
'Queue', 4) called at
/usr/share/perl5/HTML/Mason/Request.pm line 460
eval {...} at /usr/share/perl5/HTML/Mason/Request.pm
line 460
eval {...} at /usr/share/perl5/HTML/Mason/Request.pm
line 412
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x859eec8)')
called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm
line 165
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x859eec8)')
called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm
line 832
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x924cc4c)',
'Apache=SCALAR(0x8c24b30)') called at
/usr/share/request-tracker3.4/libexec/webmux.pl line
124
eval {...} at
/usr/share/request-tracker3.4/libexec/webmux.pl line
124
RT::Mason::handler('Apache=SCALAR(0x8c24b30)') called
at /dev/null line 0
eval {...} at /dev/null line 0



--- Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu> wrote:

> Ok.  It looks like something didn't upgrade
> properly.  Can't help you on
> the Debian upgrade since I always go from source and
> haven't touched
> Debian in years.
> 
> It may help to search the lists in a slightly more
> friendly fashion,
> such as http://www.gossamer-threads.com/lists/rt/
> 
> 
> Joshua Speer wrote:
> > I ran the commands from the README output is
> below:
> >
> > /opt/rt3/sbin/rt-setup-database --action schema \
> >            --datadir etc/upgrade/<version>
> >        /opt/rt3/sbin/rt-setup-database --action
> acl \
> >            --datadir etc/upgrade/<version>
> >        /opt/rt3/sbin/rt-setup-database --action
> insert
> > \
> >             --datadir etc/upgrade/<version>
> >
> >      Clear mason cache dir:
> >
> >        rm -fr /opt/rt3/var/mason_data/obj
> >
> >
> >
> >
> > /usr/sbin/rt-setup-database-3.6 --action schema
> > --datadir /etc/request-tracker3.6/upgrade/3.5.1 
> >
> > Creating database schema.
> > Couldn't find schema file for mysql
> >
> > ---------------------------------
> >
> >  /usr/sbin/rt-setup-database-3.6 --action acl
> > --datadir /etc/request-tracker3.6/upgrade/3.5.1 
> > Couldn't find ACLS for mysql in
> > /etc/request-tracker3.6/upgrade/3.5.1
> >
> > -----------------------------
> >
> > rt:/usr/share/request-tracker3.6#
> > /usr/sbin/rt-setup-database-3.6 --action insert
> > --datadir /etc/request-tracker3.6/upgrade/3.5.1
> > Creating predefined searches...1.2.3.done.
> > Done setting up database content.
> >
> >
> >
> > rm -rf
> /var/cache/request-tracker3.6/mason_data/obj
> >
> >
> > apachectl restart
> >
> >
> > Thanks,
> >
> > Josh
> >
> >
> >
> > --- Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu>
> wrote:
> >
> >   
> >> Did you run all of the upgrade scripts on the
> >> database?
> >>
> >> Joshua Speer wrote:
> >>     
> >>> I have been running RT3.4, and just upgraded to
> >>>       
> >> RT3.6
> >>     
> >>> using the instructions. However when looking at
> >>> tickets, I am getting some errors. I did rm the
> >>> mason/obj directory a few times. I am running
> >>>       
> >> debian,
> >>     
> >>> and upgraded all packages with apt-get upgrade,
> >>>       
> >> and
> >>     
> >>> then installed the rt3.6 update.
> >>>
> >>> Examples:
> >>>
> >>> HTTP/1.1 200 OK Date: Tue, 11 Dec 2007 18:05:58
> >>>       
> >> GMT
> >>     
> >>> Server: Apache/1.3.34 (Debian) mod_perl/1.29
> >>>       
> >> Pragma:
> >>     
> >>> no-cache Cache-control: no-cache Keep-Alive:
> >>> timeout=15, max=95 Connection: Keep-Alive,
> >>>       
> >> Keep-Alive
> >>     
> >>> Transfer-Encoding: chunked, chunked
> Content-Type:
> >>> text/html; charset=iso-8859-1
> >>> System error
> >>>
> >>> error: 	RT::Ticket::Reminders Unimplemented in
> >>> HTML::Mason::Commands.
> >>>
> >>>       
> >
>
(/usr/share/request-tracker3.6/html/Ticket/Elements/Reminders
> >   
> >>> line 58) 
> >>> context: 	
> >>> ... 	
> >>> 491: 	 else {
> >>> 492: 	 my ( $package, $filename, $line );
> >>> 493: 	 ( $package, $filename, $line ) = caller;
> >>> 494: 	
> >>> 495: 	 die "$AUTOLOAD Unimplemented in $package.
> >>> ($filename line $line) \n";
> >>> 496: 	 }
> >>> 497: 	
> >>> 498: 	}
> >>> 499: 	
> >>> ... 	
> >>> code stack: 	
> >>>
> /usr/share/perl5/DBIx/SearchBuilder/Record.pm:495
> >>>
> >>>       
> >
>
/usr/share/request-tracker3.6/html/Ticket/Elements/Reminders:58
> >   
> >
>
/usr/share/request-tracker3.6/html/Ticket/Elements/ShowSummary:77
> >   
> >
>
/usr/share/request-tracker3.6/html/Widgets/TitleBox:49
> >   
> >
>
/usr/share/request-tracker3.6/html/Ticket/Elements/ShowSummary:80
> >   
> >
>
/usr/share/request-tracker3.6/html/Ticket/Display.html:56
> >   
> >
>
/usr/share/request-tracker3.6/html/Widgets/TitleBox:49
> >   
> >
>
/usr/share/request-tracker3.6/html/Ticket/Display.html:57
> >   
> >>>
> /usr/share/request-tracker3.6/html/autohandler:279
> >>>
> >>>
> >>> There is no raw error.
> >>>
> >>> HTTP/1.1 200 OK Date: Tue, 11 Dec 2007 18:10:40
> >>>       
> >> GMT
> >>     
> >>> Server: Apache/1.3.34 (Debian) mod_perl/1.29
> >>>       
> >> Pragma:
> >>     
> >>> no-cache Cache-control: no-cache Keep-Alive:
> >>> timeout=15, max=96 Connection: Keep-Alive,
> >>>       
> >> Keep-Alive
> >>     
> >>> Transfer-Encoding: chunked, chunked
> Content-Type:
> >>> text/html; charset=iso-8859-1
> >>> System error
> >>>
> >>> error: 	RT::CustomField::LinkValueTo
> Unimplemented
> >>>       
> >> in
> >>     
> >>> HTML::Mason::Commands.
> >>>
> >>>       
> >
>
(/usr/share/request-tracker3.6/html/Elements/ShowCustomFields
> >   
> >>> line 56) 
> >>> context: 	
> >>> ... 	
> >>> 491: 	 else {
> >>> 492: 	 my ( $package, $filename, $line );
> >>> 493: 	 ( $package, $filename, $line ) = caller;
> 
=== message truncated ===



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