[rt-users] Alter custom field (rt-3.4)

[Stephen Turner]

At Wednesday 12/12/2007 09:59 AM, William McKee wrote:

>Thanks for the response. Here's what I did. I have a CF that is "Select
>one value". I changed an existing value to a new name. Unfortunately,
>this update did not propagate to the tickets that were already tagged.
>So, I need to find a way to re-classify all those tickets which have the
>old value in the CF field.
>
>I hadn't considered your idea, but, when I went to do the multiple
>update, I discovered that RT-3.4 cannot update custom fields.
>
>
>Thanks,
>William


William,

I don't know if you're into perl scripting against the RT API, but I 
found this link that shows a script that does what you want:

http://use.perl.org/~Robrt/journal/25746

Steve